Six luxury retailers — Neiman Marcus, Bergdorf Goodman, Last Call and Horchow — make up the Neiman Marcus Group. For over a century, we have continually transformed and elevated the luxury shopping experience, offering the finest in fashion, shoes, handbags, jewelry, beauty and decorative items for the home.
We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
We are committed to providing reasonable accommodations during our Talent Attraction process. If you have a disability and need assistance or an accommodation, please reach out to us.
Thanks for your interest in the Lead Customer Service Associate position.
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Key Accountabilities:
Partner with Operations Manager to ensure proper expectations and processes are being communicated and followed
Provide procedural instruction to all staff members regarding Cash Office functions, POS capabilities, InCircle programs, etc
Develop the monthly schedule to maintain proper department coverage
Oversee all daily tasks for the Customer Service / Cash Office
Process Payments, Refunds, Advanced Deposits
Answer all customer inbound calls within 3 rings (PBX)
Partner with Sales Managers, Assistant Sales Managers, and Sales Associates to ensure that customer issues, including customer credit account maintenance, are handled in a timely manner
Bill Adjustment (Parley)
Support the Public Relations Manager in the communication and education of the InCircle program and other topics related to the Neiman Marcus Credit Card
InCircle
Store Credit Promotions and Equal Payment Plans
New Accounts
Qualifications:
Customer Focus
Functional/Technical Skills
Personal Learning
Technical Learning
Conflict Management
Must have great customer service skills, experience in handling money, positive attitude, and must like detailed work.
To perform this job successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed above are representative of the knowledge, skills and/or ability required
Additional Information
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Los Angeles and San Francisco Applicants: Neiman Marcus will consider for employment qualified applicants with criminal history as required by applicable law.
We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please reach out to us at ApplicantSupport@NeimanMarcus.com.
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