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Lead Customer Service Associate

Retail Store Customer Service
Neiman Marcus
Thanks for your interest in the Lead Customer Service Associate position. Unfortunately this position has been closed but you can search our 850 open jobs by clicking here.
Key Accountabilities:
  • Partner with Operations Manager to ensure proper expectations and processes are being communicated and followed
  • Provide procedural instruction to all staff members regarding Cash Office functions, POS capabilities, InCircle programs, etc
  • Develop the monthly schedule to maintain proper department coverage
  • Oversee all daily tasks for the Customer Service / Cash Office
    • Process Payments, Refunds, Advanced Deposits
    • Answer all  customer inbound calls within 3 rings (PBX)
    • Store to Store and Buy Online Pickup in Store
      • Audit compliance (10 Days)
    • NMD Returns
    • Administer Lost & Found
    • Cash Deposit
    • Sales Audit
      • Track selling floor Associate cash voids, back office  voids, tax exempt  transactions
      • Process media to send to Corporate
      • Unidentified Returns
    • Coordinate Gift Wrap (if applicable)
    • Administer Fur Storage (if applicable)
  • Partner with Sales Managers, Assistant Sales Managers, and Sales Associates to ensure that customer issues, including customer credit account maintenance, are handled in a timely manner
    • Bill Adjustment (Parley)
  • Support the Public Relations Manager in the communication and education of the InCircle program and other topics related to the Neiman Marcus Credit Card  
    • InCircle
    • Store Credit Promotions and Equal Payment Plans
    • New Accounts
  • Customer Focus
  • Functional/Technical Skills
  • Personal Learning
  • Technical Learning
  • Conflict Management
  • Must have great customer service skills, experience in handling money, positive attitude, and must like detailed work.
  • To perform this job successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed above are representative of the knowledge, skills and/or ability required

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Los Angeles and San Francisco Applicants: Neiman Marcus will consider for employment qualified applicants with criminal history as required by applicable law.
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