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Human Resources Assistant Manager - Boca Raton

Human Resources
Neiman Marcus


Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG’s brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and, catering to loyal luxury customers globally. NMG also owns five Last Call stores and, an e-commerce site that offers premium furniture and home decor.



The People Services Market Assistant Manager is responsible for being an integral and strategic business partner and driver for the People Lifecyle in all things Recruiting, Hiring, Associate Relations, Onboarding, Performance Management, and Development. This individual works cross-functionally with both the Store Associates and Leadership Team to advise and counsel.

Culture and Engagement

  • Assists in creating change plans, secures commitment to change, and coaches leaders on their role in the change
  • Shares best practices across store markets for recognition of extraordinary results and performance
  • Champions Diversity and Belonging to build an environment where everyone is respected
  • Exercises a high degree of confidentiality with sensitive information

Talent Management & Compliance

  • Facilitates process of Talent Reviews and provide strategic support for people development
  • Oversees and participates in performance management process in partnership with Store Leadership and PS Lead to proactively address opportunities
  • Understands company strategy and goals, how individual work contributes to success, and helps transfer this understanding to Associates
  • Owns assigned People Services initiatives and champion change adoption in market stores
  • Partners with Lead and Store Leadership to stay aware of Associate concerns and address issues in a timely manner
  • Conducts investigations by asking probing questions to determine action needed
  • Facilitates mediation by asking insightful questions, listening to understand, and providing appropriate feedback to achieve resolution or improvement
  • Reviews Associate issues and makes recommendations regarding People Lifecycle decisions (e.g., discipline, terminations, etc.) based on Associate performance to their PS Manager
  • Utilizes exceptional interpersonal skills to advise, coach, and counsel Associates
  • Delivers difficult and / or complex messages and determines the appropriate communication channels for these messages
  • Enforces company policies and procedures, facilitating Associate and Manager understanding of them
  • Maintains and utilizes knowledge of local and federal regulations to manage Human Resources policies and procedures 

Recruitment and Training

  • Supports talent selection process by screening and identifying top-tier talent across levels with Recruiter
  • Shares for best practices for recruitment, onboarding, and talent development with store leadership
  • Defines and assists with coordinating the onboarding experience for new employees across the Market Stores with Market Trainer and PS Lead
  • Drives Market Store completion of all training plans as applicable (i.e. compliance training)

HR Systems and Processes

  • Updates Associate information (e.g., status changes, reporting structure) in HRIS and other systems and maintains employee-related files
  • Maintains accurate people data for expense allocation and reporting purposes 
  • Generates reports as needed or requested
  • Acts as steward of the payroll and expense budget and maintains awareness of activities that may have an impact

Total Rewards

  • Leads the annual benefits renewal and open enrollment process, as applicable
  • Provides guidance on compensation decisions
  • Reviews complex FMLA, ADA, Leave of Absence requests and engages in the interactive process to determine best resolution





  • 2-4 years of relevant HR experience
  • 4-year degree preferred
  • HR-related certification preferred
  • Basic financial acumen
  • Excellent oral and written communication skills
  • Strong attention to detail
  • Excellent interpersonal skills with ability to effectively and tactfully resolve conflict
  • Motivated and results-driven
  • "Win together" mentality
  • HR systems experience a plus   
  • Basic proficiency with MS Office Product Suite, advanced proficiency preferred
  • Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds
  • Associates must be willing to work a flexible schedule based on business needs, which will include evenings, weekends, and holidays 

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Neiman Marcus

Boca Raton, Florida

📁 Human Resources

Los Angeles and San Francisco Applicants: Neiman Marcus will consider for employment qualified applicants with criminal history as required by applicable law.
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