eCommerce Fraud Analyst
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Key Performance Elements:
- Self-starters must efficiently analyze information and navigate multiple systems to detect and prevent internet- and store-related fraud
- Professionally communicate with customers to verify pending order details
- Reach daily quotas for hourly order review rates
- Ability to make sound business decisions based on information available
- Identify trends to reduce unnecessary expense
- Understand the global impact of daily job requirements financially as well as for our customers
- Working knowledge of credit card fraud
- Strong internet skills and investigative nature are required to differentiate good customers from bad
- Ability to work in a fast-paced environment and with a sense of urgency
Requirements:
- High school diploma
- 1 yr previous experience in fraud prevention
- Moderate to Advanced computer skills
- Strong decision making and analytical skills
- Ability to communicate effectively
- Flexibility with scheduling to meet business needs, including working some weekends and/or holidays
- Current schedules available are:
- Tuesday through Saturday 7:00 am-3:30pm (negotiable), with one late shift of 9:30a-6p.
- Sunday through Thursday 7:00 am-3:30pm (negotiable), with one late shift of 9;30a-6p.
- Internal candidates must have excellent performance/productivity statistics in their role
- Exceptional attendance record is essential
- Previous knowledge of Accertify is preferred