Director, Digital Styling Program
Responsibilities & Duties
People:
- Develops and manages digital styling management team that oversees ~75 stylist. Direct reports are sr digital styling manager and operations manager
- Owns culture for work from home styling team
- Tracks stylist productivity and establishes new benchmarks as system enhancements are deployed to ensure time is maximized with client-facing activities
- Leads weekly team meetings with management team to discuss key metrics, opportunities and issues
- Partners with HR to better stylist performance management and monthly review process
- Owns compensation model for digital styling team, making sure it’s competitive and incentivizes the right digital behavior that scales
Business Ownership:
- Develops & owns sales plan, P&L & KPI’s for digital styling group
- Identifies and owns strategic priorities for team, ensuring priorities are in line with corporate vision
- Ensures program leads in the industry and is competitive with other digital programs
- Oversees styling operations and development to streamline processes and maximize selling time for stylists
- Work with VP on positioning the program for further expansion
- Owns NMVIP event calendar to maximize sales volume
- Partners with marketing and PR to develop in person client events in key markets
- Is the central point of contact for the styling team to resolve wider customer issues with other departments
- Owns to the program’s budgets, following guidelines to minimize operating expenses and maximize revenue
- Owns team relationship with store partners
- Subject matter expert and occasional owner of company-wide strategic initiatives that may require working with product and technology teams
Customer Experience:
- Develops & owns customer satisfaction ratings and ensures that management team is driving them with the stylists
- Partners with cross-functional teams when necessary to ensure clients are receiving superior service
- Resolves client issues as they arise
Qualifications
- 5+ years of previous management experience; luxury retail fashion & sales management experience preferred
- Bachelor's degree
- Proven track record achieving business results
- Experience in coaching & developing team members at all skills levels to success
- Experience managing medium to large size teams
- Ability to prioritize across multiple conflicting demands/priorities and still successfully deliver results
- Strong technical skills including Microsoft Office apps
- Experience working with product and technology teams is a plus
- Ability to think creatively to solve problems
- Eager to work in a fast-paced environment on the cutting-edge of luxury retail
- Flexible and able to quickly adapt to changing business and technological needs
- Travel Requirement 10%