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Director, Digital Styling Program

📁
Retail Sales Management
💼
Neiman Marcus
Thanks for your interest in the Director, Digital Styling Program position. Unfortunately this position has been closed but you can search our 985 open jobs by clicking here.

Responsibilities & Duties

 

People:

  • Develops and manages digital styling management team that oversees ~75 stylist.  Direct reports are sr digital styling manager and operations manager
  • Owns culture for work from home styling team
  • Tracks stylist productivity and establishes new benchmarks as system enhancements are deployed to ensure time is maximized with client-facing activities
  • Leads weekly team meetings with management team to discuss key metrics, opportunities and issues
  • Partners with HR to better stylist performance management and monthly review process
  • Owns compensation model for digital styling team, making sure it’s competitive and incentivizes the right digital behavior that scales

 

Business Ownership:

  • Develops & owns sales plan, P&L & KPI’s for digital styling group
  • Identifies and owns strategic priorities for team, ensuring priorities are in line with corporate vision
  • Ensures program leads in the industry and is competitive with other digital programs
  • Oversees styling operations and development to streamline processes and maximize selling time for stylists
  • Work with VP on positioning the program for further expansion
  • Owns NMVIP event calendar to maximize sales volume
  • Partners with marketing and PR to develop in person client events in key markets
  • Is the central point of contact for the styling team to resolve wider customer issues with other departments
  • Owns to the program’s budgets, following guidelines to minimize operating expenses and maximize revenue
  • Owns team relationship with store partners
  • Subject matter expert and occasional owner of company-wide strategic initiatives that may require working with product and technology teams

 

Customer Experience:

  • Develops & owns customer satisfaction ratings and ensures that management team is driving them with the stylists
  • Partners with cross-functional teams when necessary to ensure clients are receiving superior service
  • Resolves client issues as they arise

Qualifications

  • 5+ years of previous management experience; luxury retail fashion & sales management experience preferred
  • Bachelor's degree
  • Proven track record achieving business results
  • Experience in coaching & developing team members at all skills levels to success
  • Experience managing medium to large size teams
  • Ability to prioritize across multiple conflicting demands/priorities and still successfully deliver results
  • Strong technical skills including Microsoft Office apps
  • Experience working with product and technology teams is a plus
  • Ability to think creatively to solve problems
  • Eager to work in a fast-paced environment on the cutting-edge of luxury retail
  • Flexible and able to quickly adapt to changing business and technological needs
  • Travel Requirement 10%

 

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Los Angeles and San Francisco Applicants: Neiman Marcus will consider for employment qualified applicants with criminal history as required by applicable law.
We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please reach out to us at ApplicantSupport@NeimanMarcus.com.
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