Digital Stylist Assistant

Summary Statement: Starting with our best eCommerce customers, we have rolled out a service delivered by digital stylists to showcase the most coveted fashion in a meaningful and personal way. Through the digital stylist, invited clients will receive wardrobe consultations, head-to-toe styling, 
behind the rope access to merchandise, and on-demand personal shopping for any/all of their fashion needs, delivered more quickly and conveniently. Our goal is to make the customer feel like a true VIP at every step of their shopping journey.

This individual will work forty hours a week. This role may include up to 100% of time working on site in one of our stores at the manager's discretion. With that, you must be within comfortable travel distance to a local Neiman Marcus store. The position will support our stylists in building long-term 
relationships with clients through excellent customer service while becoming their trusted style 
confidantes.

Responsibilities & Duties

• Process customer orders and own the process through to delivery
• Leverage internal business partnerships to source product and handle customer inquiries
• Creatively solve customer service problems with little direction
• Maintain extremely organized tracking process to ensure all client inquiries are reviewed, addressed/resolved in a timely manner
• Make outfit recommendations as requested
• Take quality photography at local stores to be used in 1:1 customer-facing communications
• Be available occasionally in evenings and/or weekends as requested (to be scheduled in advance)
• Strong knowledge of social media.

Qualifications

• ·         Strong organizational skills with a focus on follow through. 
• ·         Excellent oral and written communication skills.
• ·         Ability to maintain flexibility in working approach.
• ·         Computer and systems proficiency as well as confidence in learning new platforms.
• ·         Fashion sensibility.
• ·         Ability to build positive relationships.
• ·         Available to work a flexible schedule that can include holidays, nights, and weekends.
• ·         Experience working in a fast-paced environment.
• ·         High School Diploma / equivalency required.

Technical Requirements

·         High-speed broadband Internet connectivity of no less than 10 Mbps down / 3.0 Mbps up