Client Advisor, Fine Apparel/Couture - Beverly Hills
Purpose
To acquire, cultivate and maintain relationships with our clients through deep product knowledge, personal engagement and luxury service.
Enhance the client experience
- Greets and welcomes clients throughout all areas of the store, creatinga welcoming environment with a positive attitude
- Connect with clients in a friendly and meaningful way
- Makes every client interaction a personal and seamless experience
- Exhibits behaviors that support client satisfaction goal (KPI)
- Maintains a customer-centric mentality,serving theclient whenever, wherever,and however•Demonstrates timely follow-up and follow-through on customer requests and commitments
- Promotes the benefits of the InCircle program and opens new accounts
- Showcases and speaks to the services offered in store during client interactions (i.e.BOPIS, curbside, alterations, restaurants, beauty)
- Anticipate the customer’s needs
- Graciously processes returns and exchanges
Drive Sales through Technology & Wardrobing
- Educates self and client on merchandise, events, promotions, policy and services
- Demonstrates expert styling and brand knowledge, curious about all categories in the store
- Understands how to showcase product differently based on if a client is remote or in-person
- Recommends merchandise in person and digitally based on product knowledge andclient preferences, regardless of department or channel
- Takes an omnitude approach to identify and recommend merchandise across all channels; leverage omni-channel and fleetwide inventory
- Utilizes selling tools and digital store technology to sell across all channels effectively
- Achieves personal sales, client conversion and wardrobing goals
Cultivate & Grow Client Relationships
- Effectively utilizes available clientele tools and resources (i.e., mobile devices) to expand personal business
- Cultivates the client relationship through personalized connection(emails, texts, looks)
- Acquires and build client base primarily through forming relationships with new clients and retaining loyal clients through spend and frequency of trips
- Ability to strategize own business and be self-motivated; takes initiative to increase individual productivity through wardrobing, successful outreach and technology usage
- Utilizes digital tools and social media to connect with clientsand drive intentional traffic
- Leverage gifting and elevated experiences to drive loyalty and spend
Champion operational excellence
- Assists in operational tasks (actively maintains selling floor, fills in stock, processes new receipts, cleans fitting rooms, returns merchandise back to other departments)
- Ensures audit compliance (such as will-call and hold policies)
Contribute to team success
- Actively creates a positive work environment through teamwork and collaboration
- Readily shares product knowledge and expertise with others
- Partners with others to provide best client experience
- Maintains positive working relationships through the company
Qualifications
- Motivated and results-driven with a proven ability to set and achieve sales goal
- Exceptional with technology and has experience selling to clients using digital tools
- Has the tenacity and creativity to connect with customers throughout the selling journey
- Styling, fashion and/or fashion retail experience preferred
- Commission sales experience preferred
- High School Diploma / equivalency required
- Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays