Business Manager, Dior - Beverly Hills
Thanks for your interest in the Business Manager, Dior - Beverly Hills position.
Unfortunately this position has been closed but you can search our 527 open jobs by clicking here.
Purpose
To acquire, cultivate and maintain relationships with our clients through deep product knowledge, personal engagement and luxury service.
Enhance the client experience
- Greets and welcomes clients throughout all areas of the store, creatinga welcoming environment with a positive attitude
- Connect with clients in a friendly and meaningful way
- Makes every client interaction a personal and seamless experience
- Exhibits behaviors that support client satisfaction goal (KPI)
- Maintains a customer-centric mentality,serving theclient whenever, wherever,and however
- Demonstrates timely follow-up and follow-through on customer requests and commitments
- Promotes the benefits of the InCircle program and opens new accounts
- Showcases and speaks to the services offered in store during client interactions (i.e.BOPIS, curbside, alterations, restaurants, beauty)
- Anticipate the customer’s needs
- Graciously processes returnsand exchanges
Drive Sales through Technology &Wardrobing
- Educates self and client on merchandise, events, promotions, policy and services
- Demonstrates expert styling and brand knowledge,curious about all categories in the store
- Understands how to showcase product differently based on if a client is remote or in-person
- Recommends merchandise in person and digitally based on product knowledge andclient preferences, regardless of department or channel
- Takes an omnitude approach to identify and recommend merchandise across all channels; leverage omni-channel and fleetwide inventory
- Utilizes selling tools and digital store technology to sell across all channels effectively
- Achieves personal sales, client conversion and wardrobing goals
Cultivate and grow client base
- Effectively utilizes available clientele tools and resources (i.e., mobile devices) to expand personal business
- Cultivates the client relationship through personalized connection(emails, texts, looks) Acquires and build client base primarily through forming relationships with new clients and retaining loyal clients through spend and frequency of trips
- Ability to strategize own business and be self-motivated; takes initiative to increase individual productivity through wardrobing, successful outreach and technology usage
- Utilizes digital tools and social media to connect with clientsand drive intentional traffic
- Leveragegifting andelevated experiences to drive loyalty and spend
Champion operational excellence
- Assists in operational tasks (actively maintains selling floor, fills in stock, cleans fitting rooms, returns merchandise to other departments)
- Ensures audit compliance
Contributes to Team Successes
- Actively creates a positive work environment through teamwork and collaboration
- Readily shares product knowledge and expertise with others
- Partners with others to provide best client experience
- Maintains positive working relationships through the company
Qualifications
- Motivated and results-driven with a proven ability to set and achieve sales goal
- Exceptional with technology and has experience selling to clients using digital tools
- Has the tenacity and creativity to connect with customers throughout the selling journey
- Styling, fashion and/or fashion retail experience preferred
- Commission sales experience preferred
- High School Diploma / equivalency required
- Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays
