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Workforce Management Manager

💼
Neiman Marcus
COMPANY OVERVIEW
For over a century, Neiman Marcus Group has served the unique needs of our discerning customers by staying true to the principles of our founders:  to be the premier omni-channel retailer of luxury and fashion merchandise dedicated to providing superior service and a distinctive shopping experience in our stores and on our websites. Neiman Marcus Group is comprised of the Specialty Retail Stores division, which includes Neiman Marcus and Bergdorf Goodman, and our international brand, mytheresa.com.  Our portfolio of brands offers the finest luxury and fashion apparel, accessories, jewelry, beauty, and home décor. The Company operates more than 40 Neiman Marcus full-line stores in the most affluent markets across the United States, including U.S. gateway cities that draw an international clientele.  In addition, we operate 2 Bergdorf Goodman stores in landmark locations on Fifth Avenue in New York City. We also operate more than 20 Last Call by Neiman Marcus off-price stores that cater to a value oriented, yet fashion minded customer.  Our upscale eCommerce and direct-to-consumer division includes NeimanMarcus.com, BergdorfGoodman.com Horchow.com and LastCall.com.  Every day each of our 15,000 NMG associates work towards the goal of enabling our customers to shop any of our brands "anytime, anywhere, and on any device." Whether the merchandise we sell, the customer service we offer, or our investments in technology, everything we do is to enhance the customer experience across all channels and brands.

Responsibilities

 

Build and maintain a labor model and forecast for various business areas based on unique workload drivers and requirements for each area (sales floor, support functions, service functions, and restaurants)

 

Collaborate with business leaders to create and continuously improve staffing models that align with business strategy and optimization

 

Build and maintain analysis and statistical models that supports staffing and scheduling guidance

 

Collect, consolidate, and analyze operational data, including preparing internal reporting deliverables, analyzing trends & drivers, and explaining forecast vs. actual variances

 

Analyze, understand and communicate to business partners data analysis impact on staffing and operational processes

 

Monitor performance, collaborate with management and key partners to identify, plan, and implement actions to optimize employee productivity and utilization

 

Establish relevant business metrics for measuring productivity

 

Prepare and deliver periodic exec-level updates on status, insights and trends to help inform and guide critical business decisions

 

Collaborates to understand and apply short- and long-term workload needs with staffing requirements

 

Engages and coordinates leadership team in discussions to identify and implement improvement measures when performance is jeopardized

 

Provide customized and advanced analytical support to enterprise wide business areas to drive better forecasting performance and operational efficiency

 

Influence decision making to improve overall performance in all business groups.

 

Research workforce management best practices and develop appropriate recommendations to improve demand forecasting, capacity planning and employee utilization


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Los Angeles and San Francisco Applicants: Neiman Marcus will consider for employment qualified applicants with criminal history as required by applicable law.
If you have a disability under the Americans with Disabilities Act or similar law, and you need assistance in accessing our Career Center or wish to discuss potential accommodations related to applying for employment at our Company, please contact ApplicantSupport@NeimanMarcus.com.
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