Universal Call Center Representative
🔍 Dallas, Texas
Key Performance Requirements
-Ability to analyze
credit worthiness based on credit profile and structured lending models
-Ability to communicate
decisions that most effectively mitigate credit risk while applying sound
understanding of established compliance and regulatory requirements
-Ability to balance
strong analytical and critical thinking methodology while maintaining the customer
relationship and their loyalty to the organization
-Must possess an
extremely positive demeanor, be gracious, exceptional, and inspiring for our
customers and co-associates
-Must have strong
working knowledge of computer software applications and operating systems with
the ability to learn quickly and navigate through multiple systems
simultaneously
-Must have
exceptional multi-tasking abilities
-Must have the
ability and desire to be the expert who masters their role by exceeding
required productivity, customer service, and performance measurements
-Must be an
exceptional listener with a genuinely friendly telephone demeanor, while being
able to quickly develop rapport with all customers
-Ability to thrive
in a fast paced, high pressure environment while still providing superior
service and accuracy during every contact
Physical Environment
-Inbound contact
center, open 7 days per week, includes weekends, evenings, and holidays
-Downtown Dallas
location
-Sitting for long
periods of time in a cubical
-Wearing headset for
long periods of time
-Highly time
sensitive, fast paced environment which commits to meeting customer and retail
store demand by excellent time management skills
-Heavy
keyboard/mouse usage required with repetitive movement
Requirements
-Exceptional
attendance: ability to consistently adhere to the assigned work schedule; must
be able to permanently work a schedule that can include evenings,
weekends, rotating schedules and holidays
-Must successfully
complete on the job and classroom assessments and evaluations as required for
this position
-Must demonstrate
the skills and knowledge trained in the classroom in a live production
environment
-Two consecutive years of call center financial servicing experience, or combination of customer service related servicing experience
-Must have
exceptional technical skills with the ability to navigate a high level of
internal and web applications simultaneously