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Universal Call Center Representative

Call Center/Customer Service
Call Centers
Thanks for your interest in the Universal Call Center Representative position. Unfortunately this position has been closed but you can search our 921 open jobs by clicking here.

Key Performance Requirements

-Ability to analyze credit worthiness based on credit profile and structured lending models
-Ability to communicate decisions that most effectively mitigate credit risk while applying sound understanding of established compliance and regulatory requirements

-Ability to balance strong analytical and critical thinking methodology while maintaining the customer relationship and their loyalty to the organization

-Must possess an extremely positive demeanor, be gracious, exceptional, and inspiring for our customers and co-associates

-Must have strong working knowledge of computer software applications and operating systems with the ability to learn quickly and navigate through multiple systems simultaneously

-Must have exceptional multi-tasking abilities

-Must have the ability and desire to be the expert who masters their role by exceeding required productivity, customer service, and performance measurements

-Must be an exceptional listener with a genuinely friendly telephone demeanor, while being able to quickly develop rapport with all customers

-Ability to thrive in a fast paced, high pressure environment while still providing superior service and accuracy during every contact


Physical Environment

-Inbound contact center, open 7 days per week, includes weekends, evenings, and holidays

-Downtown Dallas location

-Sitting for long periods of time in a cubical

-Wearing headset for long periods of time

-Highly time sensitive, fast paced environment which commits to meeting customer and retail store demand by excellent time management skills

-Heavy keyboard/mouse usage required with repetitive movement




-Exceptional attendance: ability to consistently adhere to the assigned work schedule; must be able to permanently work a schedule that can include evenings, weekends, rotating schedules and holidays

-Must successfully complete on the job and classroom assessments and evaluations as required for this position

-Must demonstrate the skills and knowledge trained in the classroom in a live production environment  

-Two consecutive years of call center financial servicing experience, or combination of customer service related servicing experience

-Must have exceptional technical skills with the ability to navigate a high level of internal and web applications simultaneously

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Los Angeles and San Francisco Applicants: Neiman Marcus will consider for employment qualified applicants with criminal history as required by applicable law.
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