Senior Manager, Mobile App

PRIMARY RESPONSIBILITIES

• Partners with senior leaders on program level strategy as well as goal setting, reporting and execution
• Partners across groups to ensure success is measurable and obtainable, from both a business and product perspective

• Partners with marketing team on campaign and user relationship success

• Monitors business KPI’s and to measure the effectiveness of various mobile app product enhancements
• Leads the knowledge of where Neiman Marcus stands from a competitive perspective and opportunities to be a market leader
• Troubleshoots and researches issues related to changing trends, technologies, behaviors, or performance to identify what is impacting the business
• Builds strong working relationships with teams across the organization & key stakeholders to help facilitate awareness and support of business strategies and initiatives for the mobile app
• Maintains awareness of technological enhancements, competitive landscape and industry trends for native mobile app business, presentation and user relationships to help identify necessary updates and new opportunities

• Manages vendor partners to help identify customer and business problems and align goals

SKILLS AND EXPERIENCE

• Detail-oriented, with strong organizational skills, able to work under deadlines in a changing environment, and ability to manage and prioritize multiple projects and features simultaneously
• Ability to multi-task, working independently and to collaborate with cross functional teams
• Proven ability to prioritize, communicate clearly, a consistent track record of delivery, and an obsession about the customer experience

• Familiarity with app analytics requirements process and experience using data to make decisions

• Experience in personalization, engaging in relationship lifecycle and product storytelling through messaging and analytic tools.

• Proficient in Jira or a comparable product management software.
• Shown ability to learn new tools and quickly train others.
• Proficient in Microsoft Office’s suite of products

KEY COMPETENCIES

• Strong strategic, creative thinking and decision-making skills

• Outstanding written and verbal communication skills with the ability to work up, down and across organizational levels.
• Strong business acumen, operations and problem-solving skills, along with the ability to assess current practices, identify opportunities for improvement, and build consensus
• Ability to confidently illustrate why decisions should be made with data and competitive backing.

EDUCATION & TRAINING

• 4-5 years of Digital Product Marketing/Product Lifecycle experience, focused on eCommerce or digital capabilities

• Bachelor’s degree in business, marketing, or strategic communications.