Senior Manager, Fulfillment Operations

POSITION OVERVIEW

Neiman Marcus is currently recruiting for a Senior Manager, Operations for our fulfillment center. This leader will be hands-on in a start-up environment and will build and maintain relationships with hourly associates, managers, carrier partners, vendors, other Fulfillment Center teams and various departments in the company. This individual will be someone who likes dealing with ambiguity, change, and enjoys getting into the details to drive improvements every single day.
 

• Build strong teams while improving procedures, metrics and processes
• Lead and supervise a team of Operation Managers and Supervisors
• Develop and administer operational procedures for perfectly executing activities for incoming and outgoing shipments, handling and disposition of products, and keeping the highest standards of inventory accuracy
• Develop and maintain a safe work environment
• Responsible for achieving all operational goals
• Drive strategic planning and forecasting
• Leverage the Operations Managers and Supervisors by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area
• Mentor, train and develop Operation Managers for career progression and learning
• Ability to develop and share best practices across the shifts and network
• Create a positive team dynamic that encourages all employees in the Fulfillment Center to provide feedback and drive change within the facility, adapt to the ever-changing business, and stay focused on the customer experience
• Drive continuous improvement to safety, quality, cost, and delivery while growing and expanding capabilities within the Fulfillment Center
• Utilize the site Warehouse Management System (WMS) to optimize perfect order fulfillment and provide operational insights to improve WMS effectiveness
• Leverage reports and analytics to make recommendations in line with business strategy and goals.
• Monitor and manage inventory levels including aging inventory, non-retail merchandise and consolidation/re-distro activities.
• Coach, hire and retain a team of Managers and associates within each building

Minimum Requirements

• Bachelor’s degree in Business or related field
• 7+ years of proven and successful experience in Supply Chain knowledge and Inventory Management
• Deep knowledge of distribution, transportation, and supplier manufacturing principles
• Well versed in financial metrics
• Ability to operate both strategically and tactically in a high-energy, fast paced environment.
• Superior analytical skills, with ability to dive in and quickly understand root cause and identify scalable solutions.
• Excellent business judgment, strong written and oral communication skills, and a practical, common sense approach to getting things done.
• High degree of organization and ability to manage multiple, competing priorities simultaneously.
• A strong sense of ownership over work and results
• Communicates effectively with all levels of the organization.
• Excellent interpersonal and communication skills
• Expert & high level of proficiency with Microsoft Office, Excel, PowerPoint, and Access
• Experience with Lean Principles, Labor Management and Manhattan WMS

Preferred Requirements

• Master’s degree with a focus in Business, Supply Chain or Finance
• 10+ years of operational leadership experience in the Supply Chain field
• Oversee Inventory of $500m+
• Proficient at forecasting models, budget planning
• Manhattan Active WM experience

Position requires 20-30% travel