Selling Assistant, Personal Shopper - NorthPark

Summary Statement: Our clients are always at the center of what we do, and the Personal Stylist service goes above and beyond to delight our clients with wardrobe consultations, head-to-toe styling, behind the rope access to merchandise, and on-demand personal styling for any/all of their fashion needs.

We are looking for a for a professional and enthusiastic team player, with a demonstrated commitment to customer service excellence to assist our Personal Stylist / Client Advisor in creating a memorable experience for our customers.  This person will be responsible for assisting his/her stylist with client communication, outfit recommendations, and operational support during the selling process. 

Responsibilities & Qualifications

Responsibilities & Duties

Job Duties

• Assist the Personal Stylist in preparing and executing selling appointments
• Ring transactions at POS
• Process merchandise for Fashionphile Service
• Completing post appointment follow up, including order tracking, alterations, thank you notes
• Help organize appointment scheduling
• Enter and maintain precise clientele information
• Assist with Digital selling and Social media presence
• Assist in organizing gifting initiatives and experiences for Top Clients
• Ensure all unsold merchandise is returned to stock
• Ensure cleanliness of fitting rooms using housekeeping and maintenance services when necessary

Job Requirements

• Excellent organizational and follow up skills
• Excellent oral and written communication skills
• Computer and systems proficiency
• Fashion sensibility
• Previous sales or retail experience is a plus

Qualifications

• Experience working in a fast-paced environment
• Styling, fashion and/or fashion retail experience is required
• Experience with Microsoft Excel, Teams and Sharepoint
• Any additional duties and responsibilities including projects, tasks, and activities as required
• High School Diploma / equivalency required.
• Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays

Competencies

Passion for People

• Approaches each internal/external customer interaction in the spirit of developing a trusting, long-term relationship
• Strong problem-solving skills, takes ownership of internal/external customer problems and resolves them quickly
• Consistently displays responsible, honest and ethical behavior towards peers, customers, partners, vendors and others in the organization

Passion for Business

• Continually expands personal knowledge of new products, services, solutions and/or offers, and uses that knowledge to gain internal/external customers
• Stays up to date on digital tools and is willing to constantly learn new technology and try new ways of working
• Thinks creativity when faced with business challenges/opportunities; exhibits a “can-do” attitude and willingness to overcome challenges

Passion for Personal Growth

• Continuously builds skills and knowledge through training, coaching, and career experiences
• Conveys energy and enthusiasm for Neiman Marcus Group and personal work
• Adapts personal approach in response to diverse situations and people
• Responds to unexpected changes in work environment with creativity and resilience; Demonstrating flexibility and ability to adapt to changes