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Sales Development Associate

📁
Call Center/Customer Service
💼
Corporate
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COMPANY OVERVIEW
For over a century, Neiman Marcus Group has served the unique needs of our discerning customers by staying true to the principles of our founders:  to be the premier omni-channel retailer of luxury and fashion merchandise dedicated to providing superior service and a distinctive shopping experience in our stores and on our websites. Neiman Marcus Group is comprised of the Specialty Retail Stores division, which includes Neiman Marcus and Bergdorf Goodman, and our international brand, mytheresa.com.  Our portfolio of brands offers the finest luxury and fashion apparel, accessories, jewelry, beauty, and home décor. The Company operates more than 40 Neiman Marcus full-line stores in the most affluent markets across the United States, including U.S. gateway cities that draw an international clientele.  In addition, we operate 2 Bergdorf Goodman stores in landmark locations on Fifth Avenue in New York City. We also operate more than 40 Last Call by Neiman Marcus off-price stores that cater to a value oriented, yet fashion minded customer.  Our upscale eCommerce and direct-to-consumer division includes NeimanMarcus.com, BergdorfGoodman.com Horchow.com, LastCall.com, and CUSP.com.  Every day each of our 15,000 NMG associates works towards the goal of enabling our customer to shop any of our brands "anytime, anywhere, and on any device." Whether the merchandise we sell, the customer service we offer, or our investments in technology, everything we do is to enhance the customer experience across all channels and brands.

 BASIC PURPOSE:

This position supports the Sales Development department by maintaining all Optimum Selling offers in CMOS, creates and maintains OS contests, creates selling scripts, and manages the Fantasy Gifts Customer support.  Assists with item set up verification processes.

 

 

RESPONSIBILITIES:

 

  • Collaborates with merchants and vendors to create Optimum Selling opportunities, contests and promotions across all contact channels
  • Makes recommendations and implements plans to improve product knowledge and increase Optimum Selling revenue
  • Assists with the development of Optimum Selling training and content
  • Assists with the maintenance of the Sales Development page on the Customer Care portal
  • Maintains Optimum Selling offers in CMOS
  • Tabulate, submit and posts contest winners
  • Tracking and reporting daily, weekly, monthly OS, contest and all project figures
  • Maintain weekly feature line messaging (x2860)
  • Manages the Fantasy Gift customer process including phone line coverage, customer support, and follow up
  • Acts as information liaison between Neiman Marcus and Fantasy Gift brand partners
  • Maintains contact log and weekly reports of Fantasy Gift line contacts and results

 

SKILLS/EXPERIENCE PREFERRED:

 

§  1-3 years experience in a sales/service/technical environment

  • Excellent written and verbal communications skills
  • Strong interpersonal and organizational skills
  • Must be detail oriented
  • Organized with excellent time management skills
  • Must be self-motivated, shows initiative without prompting
  • Ability to work flexible hours as business needs change
  • Strong PC skills necessary:
    1. Microsoft Windows
    2. Microsoft Word – extensive set of page layout and mail merge functions
    3. Microsoft Excel – working knowledge of formulas and analytical abilities
    4. Microsoft PowerPoint – automated presentations for printed and live viewing
    5. Microsoft Access – database functionality and keying

 

 

 

 

MISCELLANEOUS:

 

  • Advanced knowledge of Customer Care Systems and Applications
  • Some knowledge / application of HTML code and website management
  • Other duties as assigned

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Los Angeles and San Francisco Applicants: Neiman Marcus will consider for employment qualified applicants with criminal history as required by applicable law.
If you have a disability under the Americans with Disabilities Act or similar law, and you need assistance in accessing our Career Center or wish to discuss potential accommodations related to applying for employment at our Company, please contact ApplicantSupport@NeimanMarcus.com.
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