RTV (Return To Vendor) Warehouse Associate

RTV processors are responsible for completing the following tasks:

• Reviewing merchandise to determine if the issue is vendor defective or customer damage or determine if the item is saleable.
• Making appropriate decisions about merchandise disposition.
• Scanning merchandise with RF for manifesting purposes.
• Entry of merchandise onto vendor claims or other disposition methods.
• Capable of working in a team environment, and in various departments across the facility
• Comprehensive utilization of warehouse systems including the RF scanner, User Interface, or handwritten log as applicable
• Must be proficient in departmental processes as applicable to your assigned area
• Communicate vendor and processing issues to Supervisor, Manager, Coordinator or Lead
• Communicate with fellow associates on shared assignments
• Be flexible to work overtime as dictated by the business
• Verify accuracy per SOP, and record/communicate discrepancies
• Flex as needed to other job assignments directed by the management team
• Focus and remain on task in a fast-paced environment to meet our customers expected level of service
• Adhere to NM Safety standards

• Ability to work across multiple departments

• Requires high attention to detail, strong organizational skills, and ability to multitask

• Ability to work independently

• Excellent communication skills, verbal and written

Essential Physical Requirements

• May require some pushing, pulling, bending, stooping, or kneeling and lifting up to 50lbs in a warehouse environment
• May require the use of voice-activated headset