Operations Training Specialist- 2nd shift
Job Summary:
The Trainer in partnership with the Department Lead and Supervisor will participate in the overall
administration and follow up of training within the fulfillment center
Essential Duties and Responsibilities:
• Trainers will provide the following support for new hires within the facility:
o On the job training: Trainers will spend two weeks with each new hire conducting onthe-
job training
o Facility and department tour: Trainers will take all new hires on a tour of facility to
point out key areas and then dept specific work areas
o High level safety overview – Trainers will cover any dept specific safety policies and
procedures
o NMGPS training: Trainers will ensure that new hires have completed all required courses
within the first 2 weeks
o 30 day check in: Trainers will be with the new hires after 30 days on the job to check-in
and cover any outstanding questions
• Trainers will provide all associates with updates on policies and procedures
• Trainers will provide Training Coordinators with feedback on areas that need to be focused on in
the new hire training classes to ensure we are providing new-hires the most relevant
information possible
• Trainers will complete formal observations with associates that have been identified due to
quality or performance and provide their findings to area management
• Trainers will conduct random knowledge checks in each department and track results.
• Trainers must communicate with business units to create awareness of training opportunities.
• Trainers must support supervisor, manager, and/or director on special projects or reports as
needed.
• Trainers must be shift flexible and able to move to other shifts as needed to support training
needs.
• Trainers must be able to cross train and learn all departments
Key Performance Elements:
The Associate must demonstrate the willingness and ability to:
• Provide training and constructive feedback effectively and professionally.
• Accurately provide and follow directions, both written and verbal.
• Remain professional, fair and consistent in interacting with the NM team.
• Actively support team concepts and effectively communicate with team members at all levels.
• Focus and remain on task in a fast-paced environment; multitask with ease.
• Maintain high level of safety awareness and provide safety feedback.
• Remain flexible to work overtime, as scheduled.
• Meet NM physical requirements of standing, bending and lifting, etc.
• Give attention to detail.
Requirements:
Knowledge/Skills/Abilities
• Intermediate knowledge of Warehouse Management System and MS Office preferred.
• Previous training or mentoring experience is a plus.
• Ability to analyze data for trends and make recommendations for improvement.
• Excellent, timely and professional interpersonal communication skill.
• Ability to communicate clearly both written and verbal.
Essential Functions:
Essential Physical Requirements
• Continuous/frequent walking or standing for long periods of time.
• Continuous/frequent pushing or pulling heavy carts – up to 50lbs.