Manager IC/QA/Returns
Neiman Marcus Group is a relationship business that leads with love in everything we do—for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences.
Your Role
We are seeking a results-driven and detail-oriented ICQA / Returns Operations Manager to lead inventory accuracy and returns processes within our fulfillment center. This role will be responsible for overseeing inventory control, cycle counting, returns processing, quality assurance, and leading a team to maintain high operational standards and accuracy across inbound and outbound workflows.
The ideal candidate has a strong background in warehouse operations, analytical problem-solving, team leadership, and a passion for continuous improvement
- Manage and execute Inventory Control and Quality Assurance (ICQA) programs to ensure high levels of inventory accuracy
- Oversee all returns operations, including product inspection, disposition decisions, and restocking workflows
- Lead, train, and develop a team of ICQA and returns associates
- Develop and enforce SOPs for inventory audits, returns handling, and quality standards
- Monitor and improve inventory-related KPIs such as shrink, DPMO, and cycle count accuracy
- Coordinate with inbound, outbound, and merchandising teams to resolve discrepancies and quality issues
- Identify root causes of inventory errors and implement corrective actions
- Manage exception reporting and partner with IT/Systems for root cause analysis
- Maintain system integrity through timely updates, adjustments, and reconciliations
- Support peak season and special projects as needed
- 3–5+ years of experience in warehouse or fulfillment operations, with a focus on inventory, quality, or returns
- 2+ years in a leadership or management role
- Strong understanding of WMS systems and inventory control processes
- Excellent analytical, organizational, and communication skills
- Experience with audits, root cause analysis, and process documentation
- Ability to lead in a fast-paced, high-volume environment
- Proficient in Excel or Google Sheets; familiarity with data analysis tools is a plus
- Experience in e-commerce or omni-channel fulfillment environments
- Familiarity with lean/Six Sigma methodologies
- Bilingual in English and Spanish is a plus
Inclusive Benefits
We offer an inclusive and comprehensive range of benefits to our valued associates, including:
• Medical, Dental, Vision Benefits
• Disability Benefits
• Paid Parental Leave, Paid Family Leave, and Adoption Support
• Paid Time Off
• Retirement Savings Plan (401K) and Life Insurance
• Financial Solutions
• NMG Associates Core Discount of 30%
• Personal and Professional Development Opportunities
For more information, please click “Our Benefits” section on our career site or reference the link here: https://www.neimanmarcusgroup.com/benefits
About Neiman Marcus Group
As one of the largest multi-brand luxury retailers in the U.S., with 3,000+ of the world's most desirable brand partners, we're delivering exceptional products and intelligent services enabled by our investments in data and technology. Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG|Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary. Our brands include Neiman Marcus and Bergdorf Goodman.
Our legacy of innovation and culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. As a female-founded, female-majority organization that outpaces the U.S. population in racial and ethnic diversity, our people are at the heart of our progress, and we take great care to protect and empower them.
We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please email us at ApplicantSupport@NeimanMarcus.com.