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Manager, Digital Styling/ Personal Shopper

📁
E-Commerce
💼
Corporate
Thanks for your interest in the Manager, Digital Styling/ Personal Shopper position. Unfortunately this position has been closed but you can search our 676 open jobs by clicking here.

RESPONSIBILITES

 

  • Manage the West Coast team of digital stylists
  • Live within 1 hour from the Beverly Hills Neiman Marcus Store
  • Own the relationship with store leadership teams in our NM Beverly Hills and San Francisco locations
  • Hire, train, develop and manage styling team
  • Track and analyze the team’s sales performance on a weekly basis.  Identify opportunities and share with the team to meet sales objectives
  • Drive stylist sales to meet goals by using stylist productivity scorecards.  Track metrics, review with stylists  and provide coaching
  • Establish productivity benchmarks for stylists and track results
  • Lead weekly styling team meetings to discuss key metrics, opportunities and issues
  • Manage the communication cadence for different groups of customers, depending on their activity in the program
  • Implement best practices for process improvement and client experience consistency
  • Establish customer satisfaction ratings and ensure they are met.  Deliver surveys electronically to clients
  • Partner with cross-functional teams when necessary to ensure clients are receiving superior service
  • Partner with merchant organization to take advantage of special merchandise offerings to share with clients privately and exclusively
  • Function as the styling team’s primary point of contact for any questions, issues, etc.
  • Partner with stylists and Customer Care to swiftly resolve any customer issues

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Los Angeles and San Francisco Applicants: Neiman Marcus will consider for employment qualified applicants with criminal history as required by applicable law.
If you have a disability under the Americans with Disabilities Act or similar law, and you need assistance in accessing our Career Center or wish to discuss potential accommodations related to applying for employment at our Company, please contact ApplicantSupport@NeimanMarcus.com.
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