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Loss Prevention Manager

📁
Supply Chain/Logistics/Operations
💼
Neiman Marcus
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COMPANY OVERVIEW
For over a century, Neiman Marcus Group has served the unique needs of our discerning customers by staying true to the principles of our founders:  to be the premier omni-channel retailer of luxury and fashion merchandise dedicated to providing superior service and a distinctive shopping experience in our stores and on our websites. Neiman Marcus Group is comprised of the Specialty Retail Stores division, which includes Neiman Marcus and Bergdorf Goodman, and our international brand, mytheresa.com.  Our portfolio of brands offers the finest luxury and fashion apparel, accessories, jewelry, beauty, and home décor. The Company operates more than 40 Neiman Marcus full-line stores in the most affluent markets across the United States, including U.S. gateway cities that draw an international clientele.  In addition, we operate 2 Bergdorf Goodman stores in landmark locations on Fifth Avenue in New York City. We also operate more than 40 Last Call by Neiman Marcus off-price stores that cater to a value oriented, yet fashion minded customer.  Our upscale eCommerce and direct-to-consumer division includes NeimanMarcus.com, BergdorfGoodman.com Horchow.com, LastCall.com, and CUSP.com.  Every day each of our 15,000 NMG associates work towards the goal of enabling our customers to shop any of our brands "anytime, anywhere, and on any device." Whether the merchandise we sell, the customer service we offer, or our investments in technology, everything we do is to enhance the customer experience across all channels and brands.
Job Summary:
 
 
The Loss Prevention Manager is responsible for minimizing loss of profits within the Neiman Marcus Supply Chain division.  This position is to provide clear direction, leadership, and motivation for the Loss Prevention Staff and to provide training and development with respect to essential departmental functions.  The LP Manager has a broad scope of responsibility, including but not limited to, managing and developing internal investigation, overseeing the Loss Prevention audit and awareness programs. 
Key Performance Elements:
 
  • Responsible for the evaluation of Investigator’s individual performance, development, training, coaching and mentoring LP staff.
  • Investigate internal/external losses committed against the company.
  • Responsible for reviewing and maintaining weekly & monthly exception reporting.
  • Review and prepare case files and trend analysis ensuring all cases meet company standards.
  • Responsible for all aspects of physical security 
    • Responsible for the maintenance and upkeep of all Loss Prevention Alarm, CCTV, DVR, Access Readers, and Lock systems.
    • Conduct Monthly inspections of all systems.
    • Monitor, maintain, and coordinate work orders and insure all equipment is operational and at acceptable levels.
  • Oversee and manage the NMG Loss Prevention Operations desk, processes, work flow, and systems to include: 
    • Maintaining the physical access systems.
    • Granting or denying access requests based on business needs.
    • Generating reports as needed for Management. 
    • Preforming system health monitoring and maintenance.
       
       
       
  • Overseeing and Managing the Longview facility audit program.
    • Ensuring all audits and awareness meetings are completed accurately and turned in timely.
    • Accumulating audit data and sending out monthly reports.
    • Auditing sensitive access areas on a monthly basis to ensure compliance.
    • Developing and/or enhancing area audits to better report compliance issues with respect to MPS, SOP, Safety, and Opening/Closing procedures.
  • Maintaining a working knowledge of all Company MPS, SOP, Safety, and Opening/Closing procedures to ensure and enforce compliance within the facility.
  • Developing a high level of communication with Loss Prevention staff and Facility management as it relates to exposure and vulnerability from internal theft and violations of company policies.
  • Taking responsibility for high value areas and overall facility Inventory Shortage results.
  • Developing proactive programs to address top shortages within the business which effectively reduce shortages and risk. 
     
Requirements:
Knowledge/Skills/Abilities
 
  • A Bachelor’s degree in Criminal Justice or related field (preferred)
  • At least 5 years of experience in in Loss Prevention
  • Proven leadership capability
  • Demonstrated results in minimizing profit loss
  • Exceptional investigatory skills
  • Strong technical and reporting skills
  • Knowledge of OSHA regulations
     
     
    Special requirements of the facility:
  • Operation of access control system, burglar and fire systems, and special response procedures for sensitive and or high security areas.  
  • Must be able to work flexible hours including days, overnights, weekends and holidays.
 

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Los Angeles and San Francisco Applicants: Neiman Marcus will consider for employment qualified applicants with criminal history as required by applicable law.
If you have a disability under the Americans with Disabilities Act or similar law, and you need assistance in accessing our Career Center or wish to discuss potential accommodations related to applying for employment at our Company, please contact ApplicantSupport@NeimanMarcus.com.
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