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Loss Prevention Investigator

📁
Loss Prevention
💼
Neiman Marcus
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COMPANY OVERVIEW
For over a century, Neiman Marcus Group has served the unique needs of our discerning customers by staying true to the principles of our founders:  to be the premier omni-channel retailer of luxury and fashion merchandise dedicated to providing superior service and a distinctive shopping experience in our stores and on our websites. Neiman Marcus Group is comprised of the Specialty Retail Stores division, which includes Neiman Marcus and Bergdorf Goodman, and our international brand, mytheresa.com.  Our portfolio of brands offers the finest luxury and fashion apparel, accessories, jewelry, beauty, and home décor. The Company operates more than 40 Neiman Marcus full-line stores in the most affluent markets across the United States, including U.S. gateway cities that draw an international clientele.  In addition, we operate 2 Bergdorf Goodman stores in landmark locations on Fifth Avenue in New York City. We also operate more than 40 Last Call by Neiman Marcus off-price stores that cater to a value oriented, yet fashion minded customer.  Our upscale eCommerce and direct-to-consumer division includes NeimanMarcus.com, BergdorfGoodman.com Horchow.com, LastCall.com, and CUSP.com.  Every day each of our 15,000 NMG associates works towards the goal of enabling our customer to shop any of our brands "anytime, anywhere, and on any device." Whether the merchandise we sell, the customer service we offer, or our investments in technology, everything we do is to enhance the customer experience across all channels and brands.
 
DESCRIPTION

Job Summary:
 

The Loss Prevention Investigator is responsible for minimizing loss of profits at Neiman Marcus Direct, the company’s catalog and on line division which include: Distribution Center, Information Systems, Call Center and Buying Offices.

 
Key Performance Elements:
 
  • Provide protection of all company assets including people, property, and information systems.

  • Conduct investigations relating to employee dishonesty & unethical activity, credit fraud, workplace violence, and other incidents.

  • Respond to emergency situations such as medical, fire, weather and security related incidents.

  • Enforce Loss Prevention Policy & Procedures, Merchandise Protection Standards and Safety.

  • Identify associates and other authorized personnel entering the facility using access control system, issuing visitor passes and maintaining sign-in logs.  

  • Monitor facility using CCTV and control access to shipping & receiving docks and all other key areas in the facility.

  • Perform interior /exterior patrols of the facility to prevent and detect security breaches, safety hazards and ensure security of doors, gates, trailers, etc.

  • Conduct audits to control shrinkage while providing awareness programs for all associates within the facility.


QUALIFICATIONS

Requirements:
Knowledge/Skills/Abilities
 
  • One or more years of Loss Prevention experience preferred or equivalent education in the Criminal Justice field.

  • Maintains a professional demeanor at all times.
  • Strong interpersonal and communication skills with associates, visitors and vendors.

  • Strong conflict resolution skills with the ability to perform under pressure.

  • Computer skills on a variety of programs.
     
    Special requirements of the facility:
  • Operation of access control system, burglar and fire systems, and special response procedures for sensitive and or high security areas.  

  • Must be able to work flexible hours including days, overnights, weekends and holidays.


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Corporate

Dallas, Texas

📁 Loss Prevention

Los Angeles and San Francisco Applicants: Neiman Marcus will consider for employment qualified applicants with criminal history as required by applicable law.
If you have a disability under the Americans with Disabilities Act or similar law, and you need assistance in accessing our Career Center or wish to discuss potential accommodations related to applying for employment at our Company, please contact ApplicantSupport@NeimanMarcus.com.
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