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Lead, Service Delivery-Test Engineering

Information Technology
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For over a century, Neiman Marcus Group has served the unique needs of our discerning customers by staying true to the principles of our founders:  to be the premier omni-channel retailer of luxury and fashion merchandise dedicated to providing superior service and a distinctive shopping experience in our stores and on our websites. Neiman Marcus Group is comprised of the Specialty Retail Stores division, which includes Neiman Marcus and Bergdorf Goodman, and our international brand,  Our portfolio of brands offers the finest luxury and fashion apparel, accessories, jewelry, beauty, and home décor. The Company operates more than 40 Neiman Marcus full-line stores in the most affluent markets across the United States, including U.S. gateway cities that draw an international clientele.  In addition, we operate 2 Bergdorf Goodman stores in landmark locations on Fifth Avenue in New York City. We also operate more than 40 Last Call by Neiman Marcus off-price stores that cater to a value oriented, yet fashion minded customer.  Our upscale eCommerce and direct-to-consumer division includes,,, and  Every day each of our 15,000 NMG associates works towards the goal of enabling our customer to shop any of our brands "anytime, anywhere, and on any device." Whether the merchandise we sell, the customer service we offer, or our investments in technology, everything we do is to enhance the customer experience across all channels and brands.


The Lead, Service Delivery-Test Engineering is responsible for delivery of Technical Test Engineering services, for all application-related changes from the Enterprise Applications portfolio (keeping omni-channel in mind) including ongoing operations and support. This position provides managerial & technical direct oversight to team of engaged employees (associates, consulting partners) with specific focus on technical services (emphasis on automation, data, and environment management) to deliver agile quality engineering services with product-centric.


In addition, this role requires the review and approval of technical and project status reports, development of mitigation/remediation plans where necessary, and suggestions for improvements inculcating & embracing culture of “every day is peak season”.



·         Core Responsibilities:

    • Design, develop and maintain automation and custom test tools embracing open-source tech stack

    • Establish automation test coverage strategy that supports enterprise wide applications with right prioritization vs return on investment.

    • Deep understanding of software architecture, development methodologies, triaging, debugging, automating and releasing high quality features.

    • Leverage technical and interpersonal skills to lead, coach and mentor other project team members to execute the strategy

    • Monitors the test progress by constantly assessing the work assigned to each of the resources (globally) and re-balance or re-allocate as required.

    • Suggests innovations, process, system changes to improve quality, automation and business results.

    • Validates and regularly reviews test scenarios to support ongoing business needs while embracing functional test automation culture.

    • Serves as an escalation point for any issues (Schedule, Data, KSA’s, and Environment etc.)

    • Must quickly understand the landscape across the various application areas and technologies to effectively create a consolidated testing end to end strategy

o   Performs root cause analysis and insert process improvements into the testing


·         Reporting

    • Defines, reviews and approves Provider reporting on assets, availability, capacity, etc.; implements improvements where necessary

    • Implements, maintains and matures service level reporting


·         Stakeholder Interactions

    • Provides early warning to stakeholders regarding chronic degraded or   missed service levels

    • Measures, monitors and manages Neiman Marcus satisfaction and provides remediation

    • Conducts service level reviews; monitors quality delivered versus quality promised.

    • Works with the business to discuss priorities, communicates updates and collaborates with development team for testing requirements in project or build work or UAT.




Interacts daily with the Neiman Marcus Enterprise Application teams, the IT Project Management Office, EA Service Delivery Team, and various contracted IT resources. Meets frequently with various business units to assess and evaluate IT services in support of a “one-team” culture.



Interacts routinely with vendors, service providers, consultants/advisors and professional organizations.




  • Ten or more years’ combined experience in a Retail business and / or Information Technology role three of which in a Quality Engineering / testing role.

  • Understanding of and experience working in Agile and Waterfall project environments.

  • Understand the role of testing within the SDLC and effectively advocate for the best possible customer experience of product quality within those parameters

  • Excellent analytical, problem solving, negotiating, influencing, facilitation, prioritization, decision-making and conflict resolution skills are required.

  • The applications in scope include legacy custom applications and package solutions, such as Oracle Retail, Oracle e-Business Suite, Manhattan WMS, Point of Sale and Mobile Point-of-Sale, Marketing, Business Intelligence and Integration (ETL/ESB) solutions.

  • Outstanding written & oral communication, presentation and collaboration skills are required.

  • Understand how system s/w ecosystem work and develop test approach that fits overall test strategies.

  • Able to setup & configure applications, test data, databases, environments in automated ways and strong supporter of end to end continuous integration and continuous deployment.

  • Collaborates cross-functional end to end teams to triage and resolve technical issues as needed

  • Manage daily review and analysis of automated tests results and reporting

  • Familiarity with integrating automated tests as part of CI (Continuous Integration) Tools and delivery practices with tools like Jenkins and Bamboo

  • Experience with service now; code control & bug tracking tools such as GIT and JIRA

  • Knowledge of TDD (Test Driven Development) and BDD (Business Driven Development)




  • Experience and expertise working with databases like Oracle or MySQL

  • Experience with Merchandizing, Point of Sale (Including MPOS), EDW, BI, Marketing, Supply Chain, Credit, Finance, Accounting, Post order/Order management systems.

  • Experience in Oracle Retail, Oracle e-Business Suite and Human Resources, Manhattan WMS, and Cornell Mayo Associates Point-of-Sale.

  • Experience with Selenium or equivalent technologies in test automation and must have strong knowledge in developing various automation frameworks for front-end, back-end and middle tier

  • Test tools experience Jmeter, Junit, Selenium, Gatling etc.

  • Mercury/HP tools or equivalent – Quality Center, Quick Test Pro, Winrunner, Load runner

  • IBM Tools: Datastage; or Talend | Rational tools: Clear quest, Clear case

  • Experience with Cloud based tests (AWS, GAE) is mandatory

  • Experience in UNIX (Solaris/Linux/AIX), XML schemas and usage

  • Extensive experience with Enterprise Java(J2EE), JSP, Java Script, jQuery, Spring, Hibernate

  • Experience developing and consuming REST, web services, JSON, AJAX, Canvas and HTML5

  • Experience with NO-SQL (Mango, Cassandra) is a plus.


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Los Angeles and San Francisco Applicants: Neiman Marcus will consider for employment qualified applicants with criminal history as required by applicable law.
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