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Fraud Analyst, Loss Prevention

📁
Loss Prevention
💼
Corporate
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Supports the credit department in documenting and resolving all customer disputes due to fraud. Responsible for investigating fraud incidents on Neiman Marcus private label credit accounts and other fraudulent activities including online fraud, third-party card fraud, refund fraud and incidents of internal dishonesty. Full time schedule including one weekend day.

Job Duties
  • Document,  investigate, and resolve any incidents of fraud
  • Resolve possible fraud referrals from stores and customer service
  • Prepare charge back notices for procedural failures
  • Support stores through training, alerts, and system issues
  • Identify and report violations of Company policies to the Loss Prevention Managers
  • Prepare reports and document all Loss Prevention incidents
  • Report analysis for high risk activity.
  • Credit report analysis
  • Inbound and outbound calling to customers

QUALIFICATIONS

  • Customer Focus
  • Technical Learning
  • Conflict Management
  • Functional/Technical Skills
  • High school diploma or GED required.
  • Investigators must possess strong leadership and organizational skills, as well as effective verbal and written communication skills.
  • To perform this job successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed above are representative of the knowledge, skills and/or ability required.

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Neiman Marcus

Dallas, Texas

📁 Loss Prevention

Los Angeles and San Francisco Applicants: Neiman Marcus will consider for employment qualified applicants with criminal history as required by applicable law.
If you have a disability under the Americans with Disabilities Act or similar law, and you need assistance in accessing our Career Center or wish to discuss potential accommodations related to applying for employment at our Company, please contact ApplicantSupport@NeimanMarcus.com.
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