Financial Customer Servicing Advocate_ Contact Center
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Physical Environment
- Inbound contact center, open 7 days per week, includes weekends, evenings, and holidays
- Downtown Dallas location
- Sitting for long periods of time in a cubical
- Wearing headset for long periods of time
- Highly time sensitive, fast paced environment which commits to meeting customer and retail store demand by excellent time management skills
- Heavy keyboard/mouse usage required with repetitive movement
Requirements
- Must not have a history of absenteeism in any previously held positions
- Must be able to permanently work a schedule that can include evenings, weekends, rotating schedules and holidays
- Must successfully complete on the job and classroom assessments and evaluations as required for this position
- Must demonstrate the skills and knowledge trained in the classroom in a live production environment
- Two consecutive years of call center financial servicing experience, or combination of college education and experience
- Three consecutive years of successful high end luxury customer servicing experience
- Must have exceptional technical skills with the ability to navigate a high level of internal and web applications simultaneously
Benefits
- Employee Discount
- Reduced Health Club Benefits
- 401K
- Health, Vision, Dental
- Competitive Pay