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Docent - Luxury Service Store Guide

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Call Center/Customer Service
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Bergdorf Goodman
COMPANY OVERVIEW
For over a century, Neiman Marcus Group has served the unique needs of our discerning customers by staying true to the principles of our founders:  to be the premier omni-channel retailer of luxury and fashion merchandise dedicated to providing superior service and a distinctive shopping experience in our stores and on our websites. Neiman Marcus Group is comprised of the Specialty Retail Stores division, which includes Neiman Marcus and Bergdorf Goodman, and our international brand, mytheresa.com.  Our portfolio of brands offers the finest luxury and fashion apparel, accessories, jewelry, beauty, and home décor. The Company operates more than 40 Neiman Marcus full-line stores in the most affluent markets across the United States, including U.S. gateway cities that draw an international clientele.  In addition, we operate 2 Bergdorf Goodman stores in landmark locations on Fifth Avenue in New York City. We also operate more than 40 Last Call by Neiman Marcus off-price stores that cater to a value oriented, yet fashion minded customer.  Our upscale eCommerce and direct-to-consumer division includes NeimanMarcus.com, BergdorfGoodman.com Horchow.com, LastCall.com, and CUSP.com.  Every day each of our 15,000 NMG associates works towards the goal of enabling our customer to shop any of our brands "anytime, anywhere, and on any device." Whether the merchandise we sell, the customer service we offer, or our investments in technology, everything we do is to enhance the customer experience across all channels and brands.

SUMMARY

Docent will educate customers regarding the store's offerings, remain knowledgeable about current store and industry offerings, and guide customers through the purchasing process.  The Docent is the key point of contact for customer interactions at the stores and must provide a positive and distinctive experience. 


RESPONSIBILITIES
    Educates customers on store offerings and new product

    Provides a friendly attentive and knowledgeable customer service experience for our customers

    Ability to connect with a diverse spectrum of clients and customers

    Accurately processes transactions

    Effectively communicates with team members, store managers and associates to solve problems and improve service

    Supports a positive work environment

    Adheres to company protocols for cash control, inventory management and procedures

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Bergdorf Goodman

New York, New York

📁 Call Center/Customer Service

Los Angeles and San Francisco Applicants: Neiman Marcus will consider for employment qualified applicants with criminal history as required by applicable law.
If you have a disability under the Americans with Disabilities Act or similar law, and you need assistance in accessing our Career Center or wish to discuss potential accommodations related to applying for employment at our Company, please contact ApplicantSupport@NeimanMarcus.com.
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