QUALIFICATIONS
• Strong technical knowledge of eCommerce, omni-channel, enterprise applications, backoffice, tools and operating systems, network and mobile POS.
• Subject matter expert in planning, developing and implementing IT infrastructure, technology/network scalability management, security procedures and disaster recovery protocols.
• Detailed knowledge of various server operating systems, domain architecture, desktop & mobile engineering and store systems back-office.
• In-depth hands on experience with enterprise firewalls, online & store systems, inventory & merchandize monitoring, audit and logging applications, state of the art monitoring tools
• Strong technical knowledge in providing 24/7 support, including a global remote user base.
• Working knowledge of IT, Security, end to end eCommerce, Finance, engineering technologies and operations.
• Strong analysis capabilities and skills in structured problem solving.
• Strong program and service delivery skills.
• Deep sense of urgency and ability to identify and achieve quick wins.
• Ability to quickly learn new subject matter areas, assess operational maturity, establish KPI’s and metrics and drive towards operational maturity.
• Great communications and collaboration skills.
REQUIRED EXPERIENCE
• Customer advocate and relentless passion to solve issues quickly.
• Experience in introducing metrics and data as a basis for operational analysis and decision-making.
• Experience in introducing operational discipline into ad hoc process areas.
• Experience with data centers, process and organizational change management.
• Experience in significantly and provable increasing maturity levels for IT and engineering operations processes.
• Experience in working with distributed teams and processes and driving them towards high levels of operational excellence.
• 8-12 years prior experience in IT Operations
• 8-12 years of leadership and management experience
• Required knowledge of Networks, Telecom, Desktop support, Cloud Technologies, IT service desk tools and best practices
EDUCATION
• Bachelor’s Degree preferred