Digital Stylist Assistant
Neiman Marcus Group is a relationship business that leads with love in everything we do—for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences.
Your Role
Starting with our best eCommerce customers, you support a service delivered by digital stylists to showcase the most coveted fashion in a meaningful and personal way. Through the digital stylist, invited clients receive wardrobe consultations, head-to-toe styling, behind-the-ropes access to merchandise, and on-demand personal shopping for all of their fashion needs, delivered quickly and conveniently. Your goal is to make the customer feel like a true VIP at every step of their shopping journey.
You work forty hours a week, mostly remotely or from home, with some time spent on-site at one of our stores for client appointments or to take photography of merchandise. In this role, you support our stylists in building long-term relationships with clients through excellent customer service, becoming their trusted style confidante.
What You’ll Do
- Process customer orders and own the process through to delivery
- Leverage internal business partnerships to source product and handle customer inquiries
- Creatively solve customer service problems with little direction
- Maintain extremely organized tracking process to ensure all client inquiries are reviewed, addressed/resolved in a timely manner
- Make outfit recommendations as requested
- Take quality photography at local stores to be used in 1:1 customer-facing communications
- Be available occasionally in h evenings and/or weekends as requested (to be scheduled in advance).
What You Bring
· Strong organizational skills with a focus on follow through.
· Excellent oral and written communication skills.
· Ability to maintain flexibility in working approach.
· Computer and systems proficiency as well as confidence in learning new platforms.
· Fashion sensibility.
· Ability to build positive relationships.
· Available to work a flexible schedule that can include holidays, nights, and weekends.
· Experience working in a fast-paced environment.
· High School Diploma / equivalency required.
Inclusive Benefits
We offer an inclusive and comprehensive range of benefits to our valued associates, including:
• Medical, Dental, Vision Benefits
• Disability Benefits
• Paid Parental Leave, Paid Family Leave, and Adoption Support
• Paid Time Off
• Retirement Savings Plan (401K) and Life Insurance
• Financial Solutions
• NMG Associates Core Discount of 30%
• Personal and Professional Development Opportunities
For more information, please click “Our Benefits” section on our career site or reference the link here: https://www.neimanmarcusgroup.com/benefits
About Neiman Marcus Group
As one of the largest multi-brand luxury retailers in the U.S., with 3,000+ of the world's most desirable brand partners, we're delivering exceptional products and intelligent services enabled by our investments in data and technology. Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG|Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary. Our brands include Neiman Marcus and Bergdorf Goodman.
Our legacy of innovation and culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. As a female-founded, female-majority organization that outpaces the U.S. population in racial and ethnic diversity, our people are at the heart of our progress, and we take great care to protect and empower them.
We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please email us at ApplicantSupport@NeimanMarcus.com.