Customer Service Associate - Remote

What will you do?

• Work within established quality and metric-driven processes while showing love for our customers and fellow associates
• Answer customer inquiries about our store hours of operation, services, in-store events, and other various operational topics
• Determine customer needs and connect them to the proper retail store sales associate for merchandise answers or sales assistance
• Utilize multiple PC applications as a resource for answering questions and connecting customers via phone to the right retail store departments

What skills and abilities are needed to be successful?

• The ability to genuinely connect with customers and other associates in a friendly, professional, and engaging way
• The ability to keep your cool during challenging customer interactions
• Fluent in the English language, both spoken and written (other languages highly valued)
• Proficiency and comfort with using technology (PC and online applications) are critical
• The ability to multitask – interact via phone while using the internet and other computer applications
• Meet all work from home requirements (PC/MAC, high-speed internet access, quiet location to work at home)
• Must be able to work long periods of time at a desk while on the phone

What are the benefits (the list is long)?

• Work a chosen weekly schedule that will always be between a range of hours and on consistent days of the week

• The opportunity to grow and develop with a trail-blazing, legendary, digital luxury retailer
• Contests that keep the competitive juices flowing and awards that are both in gift cards and merchandise
• Quarterly contact center culture club activities that engage and involve all our remote associates
• Regular virtual Town Halls to learn about company initiatives and offer the opportunity to interact with senior managers and executives 
• On-going training to refresh or update your skills
• Annual Customer Service Week celebration including online games and prizes
• Generous employee discount and access to regular employee-only sales
• Community involvement, Employee Hardship Assistance Fund, and a Matching Gift program
• The opportunity for company recognition through a variety of Company-wide employee recognition programs
• Working for an employer that values diversity and inclusion.

Technical Requirements:

• Must own a PC or Mac that meets the below requirements for this role.
• High-Speed internet connectivity with a minimum speed of 10 MBPS Download and 10 MBPS Upload. The PC/Mac must be connected through an ethernet cable. The use of WiFi is not permitted.
• Supported Operating Systems: Windows 10, **macOS High Sierra (10.13), macOS Mojave (10.14), and macOS Catalina (10.15).
• Minimum RAM Required: 4GB.
• Screen resolution of 1280 x 1024 or better.
• PC/Mac speakers (external or built-in).
• Microphone (external or built-in).
• Supported web browsers: Google Chrome Version 100.0.4896.127 or greater.

If the above sounds like the place you want to start or build a career, and you are ready to be a part of this world-class team of associates – We Want You!