Customer Service Advocate- Retail Credit Card Services
🔍 Dallas, Texas
Hot
Thanks for your interest in the Customer Service Advocate- Retail Credit Card Services position.
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Key Performance Requirements:
* Ability to analyze credit worthiness based on credit profile and structured lending models
* Ability to communicate decisions that most effectively mitigate credit risk while applying sound understanding of established compliance and regulatory requirements
* Ability to balance strong analytical and critical thinking methodology while maintaining the customer relationship and their loyalty to the organization
* Must possess an extremely positive demeanor, be gracious, exceptional, and inspiring for our customers and co-associates
* Must have strong working knowledge of computer software applications and operating systems with the ability to learn quickly and navigate through multiple systems simultaneously
* Must have exceptional multi-tasking abilities
* Must have the ability and desire to be the expert who masters their role by exceeding required productivity, customer service, and performance measurements
* Must be an exceptional listener with a genuinely friendly telephone demeanor, while being able to quickly develop rapport with all customers
* Ability to thrive in a fast paced, high pressure environment while still providing superior service and accuracy during every contact
* Ability to meet strict work schedule
Physical Environment:
* Inbound contact center, open 7 days per week, includes weekends, evenings, and holidays
* Downtown Dallas location
* Sitting for long periods of time in a cubical
* Wearing headset for long periods of time
* Highly time sensitive, fast paced environment which commits to meeting customer and retail store demand by being on task and at work when scheduled
* Heavy keyboard/mouse usage required with repetitive movement
Other:
* Must successfully complete on the job and classroom training as required for this position
* Must demonstrate the skills and knowledge trained in the classroom in a live production environment
Education and Experience:
* Two years of financial experience or combination of college education and experience
* Three consecutive years of successful high end luxury customer servicing experience
* Ability to analyze credit worthiness based on credit profile and structured lending models
* Ability to communicate decisions that most effectively mitigate credit risk while applying sound understanding of established compliance and regulatory requirements
* Ability to balance strong analytical and critical thinking methodology while maintaining the customer relationship and their loyalty to the organization
* Must possess an extremely positive demeanor, be gracious, exceptional, and inspiring for our customers and co-associates
* Must have strong working knowledge of computer software applications and operating systems with the ability to learn quickly and navigate through multiple systems simultaneously
* Must have exceptional multi-tasking abilities
* Must have the ability and desire to be the expert who masters their role by exceeding required productivity, customer service, and performance measurements
* Must be an exceptional listener with a genuinely friendly telephone demeanor, while being able to quickly develop rapport with all customers
* Ability to thrive in a fast paced, high pressure environment while still providing superior service and accuracy during every contact
* Ability to meet strict work schedule
Physical Environment:
* Inbound contact center, open 7 days per week, includes weekends, evenings, and holidays
* Downtown Dallas location
* Sitting for long periods of time in a cubical
* Wearing headset for long periods of time
* Highly time sensitive, fast paced environment which commits to meeting customer and retail store demand by being on task and at work when scheduled
* Heavy keyboard/mouse usage required with repetitive movement
Other:
* Must successfully complete on the job and classroom training as required for this position
* Must demonstrate the skills and knowledge trained in the classroom in a live production environment
Education and Experience:
* Two years of financial experience or combination of college education and experience
* Three consecutive years of successful high end luxury customer servicing experience