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Credit Card Authorization Associate

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Call Center/Customer Service
💼
Call Centers
Thanks for your interest in the Credit Card Authorization Associate position. Unfortunately this position has been closed but you can search our 831 open jobs by clicking here.
BASIC PURPOSE:

The primary focus of this position includes inbound/outbound customer contacts for resolution of order holds and merchandise information requests. Accurate completion of daily work flow to ensure customer satisfaction while maintaining contact per hour goal.


KEY RESULT AREAS:
• Contacting Card Issuing Banks for Customer Name and Address Verification.
• Utilization of Software and Other Tools Simultaneously.
• Manual Processing of Payment Authorizations.
• Contacting customers to provide answers to their merchandise information requests
• Correction of daily email bounce backs

SKILLS/EXPERIENCE PREFERRED:

• Ability to problem solve independently within a changing environment

• Professional and enthusiastic team player, with a demonstrated commitment to customer service excellence

• Flexible with availability for all shifts including weekends and holidays

• Strong understanding of CMOS

• Superior interpersonal and communication skills

• Strong organizational skills

• Self-starter with a flexible and multi-task oriented mindset

• Ability to remain calm and customer focused during challenging communications

MISCELLANEOUS:
• Any additional tasks and responsibilities as required

 

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Los Angeles and San Francisco Applicants: Neiman Marcus will consider for employment qualified applicants with criminal history as required by applicable law.
If you have a disability under the Americans with Disabilities Act or similar law, and you need assistance in accessing our Career Center or wish to discuss potential accommodations related to applying for employment at our Company, please contact ApplicantSupport@NeimanMarcus.com.
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