Contemporary Sales Associate - Draw vs Commission
Enhance the client experience - Greets and welcomes clients throughout all areas of the store - Connects with clients in a friendly and meaningful way - Provides clients advice and knowledge that they may not have realized they needed - Makes every client interaction a personal and seamless experience - Exhibits behaviors that support client satisfaction goal (KPI)
Boost sales through omni channel and out of home base selling - Educates self and client on merchandise, events, promotions, policy and services - Demonstrates expert styling and brand knowledge - Recommends merchandise based on expert product knowledge and client preferences, regardless of department or channel - Graciously takes returns and offers options based on client’s needs - Takes an omnitude approach to identify and recommend merchandise across all channels - Utilizes selling tools and store technology to sell across all channels effectively - Promotes benefits of the InCircle program and opens new accounts - Achieves personal sales and out of home base selling goals (KPI)
Cultivate and grow client base - Cultivates the client relationship through personalized connection - Acquires and builds client base primarily through forming relationships with new clients and retaining/building spend of existing clients - Ability to strategize own business and be self‐motivated; takes initiative to increase individual productivity through out of home base selling and strong client relationships - Utilizes digital tools and social media to connect with clients, serve their needs, and follow up as necessary - Proactively utilizes mobile devices and selling technology to communicate with clients and expand the business
Champion operational excellence - Assists in operational tasks (actively maintains selling floor, fills in stock, cleans fitting rooms, returns merchandise to other departments) - Ensures audit compliance
Contribute to team success - Partners with others to provide the best client experience - Actively creates a positive work environment through teamwork and collaboration - Maintains positive working relationships throughout the company