Beauty Product Specialist- Bobbi Brown/Jo Malone
Job Summary:
The Beauty Product Specialist will achieve established retail
sales goals, build brand awareness, create and maintain long term relationships
through follow up and attention to customer needs. This position utilizes
outstanding customer service and organizational skills to ensure the customers
will experience superior standards of service.
Key
Performance Elements:
The Beauty Product Specialist will be
accountable for the following Neiman Marcus employee guidelines and will report
progress to NMD management. Established goals will be accomplished through the
Specialist's personal sales productivity, execution of Clienteling Program and
Marketing Plan while providing extensive product knowledge to Neiman Marcus and
Bergdorf Goodman customers.
Job Responsibilities:
·
Becomes thoroughly knowledgeable
on brand. Knows the detailed history, process of creation, ingredients
selected/used, and the factual information on each product.
·
Consistently discovers and learns
about other brands sold throughout NM as well as in the industry.
·
Answers customer inquiries, evaluates
and determines true customer needs.
·
Engages in Live Chat communication
with customers.
·
Creates and sends email blasts to approved
brand database from Marketing.
·
Builds and maintains a Client Book
detailing client product purchases, which is used for follow up or to target
specific client groups.
·
Sends thank you notes and samples consistently.
Follows up on samples, via phone or email, within 15 business days.
·
Sends weekly reports to NMD
Manager and Vendor.
·
Places customer orders and communicates
with vendor and buying team on the processing
of samples and testers for business needs.
·
Independently resolves internal
and external customer questions/concerns on product and /or website issues for
their brand.
·
Ensures timely and accurate
completion of all administrative work.
Requirements:
Knowledge/Skills/Abilities
·
Professional and enthusiastic team
player, with a demonstrated commitment to selling beauty and customer service.
·
Ability to remain calm and
customer focused during challenging communications.
·
Strong communication skills,
someone who can speak about beauty trends with authority.
·
Minimum 5 years’ experience in the
Beauty and Cosmetics Industry.
·
Experience in a sales environment as
a Product Specialist, Business Manager, or Counter Manager preferred.
·
Ability to professionally
communicate with corporate merchants and vendor partners regarding business
needs.
·
PC competency in a Windows
environment with emphasis on Advanced Excel formatting and PowerPoint.
·
High School Diploma / equivalency
required.
·
Ability to achieve competing,
deadline-driven priorities.
·
Experience in a customer service /
sales or contact center environment a plus.
·
Weekend and Holiday availability.
·
Flexible, detail oriented and able
to multi-task with little or no direction.