Associate Product Manager, OMS
The Neiman Marcus Product Management Team is looking for a Associate Product Manager (APM) for the Order Management System (OMS) who is passionate about advocating for the customer, has excellent product instincts, a desire for creating great experiences, a data-centric mindset, agile thinking, and the willingness to challenge the status quo.
The APM will be responsible to focus and support the Multi-year Order Management improvement strategy. The position will collaborate with business partners, subject matter experts, engineers and Information Technology partners to review business processes, establish business needs/requirements & stories ensuring delivery of Order Management new features and functionality, as well as identifying future optimizations.
You will work on high level business reviews and development and transformation of the Order Management System. You will be successful by cultivating strong relationships with Technology and Product Managers to act as a leadership team for your product portfolio, while leading product-design teams and your engineering counterparts in problem-solving.
Primary Responsibilities:
- Contribute to the Order Management and Payment Processing strategies and roadmap including ROI, feature/function definition, experience design, and KPI’s.
- Participate in business sessions and assist to create output including Business requirements, Business use cases, technical specifications, Gap Analysis and Business Process flows
- Partner with Operations and Support teams to support, triage and prioritize critical product issues
- Build relationships with key internal stakeholders critical to the delivery of the product portfolio. Assist to prioritize portfolio investment to maximize benefit/return to customers/company based on NMG strategy
- Partner with Product Teams to collaborate on cross functional implementations
- Support operational readiness tasks by performing product demos, overviews & presenting training materials
- Proactively identify issues and partnering with Operations/Support and peer teams to provide timely resolutions
- Collaborate with internal partners to help solve customer and business problems and to drive for new innovations in products and services that best meet business needs and strategy
- Support successful operational readiness, adoption and usage for Order Management System and Payment Processing Improvements
Qualifications:
- Experience in Order Management Systems and ideally Payment Processing/Settlement
- Experience with Manhattan Order Management System (MAO) is optimal, but not required
- 3+ Years of experience in Product, Customer Experience, User Experience Design, and/or Software delivery
- Bachelor's degree from a reputable institution, or equivalent work experience
- Passion for working in a fast Retail commerce environment is a must!
- Superior relationship building with cross-functional teams to deliver results through excellent partnership, communication and negotiating skills
- Organized with the ability to multi-task and prioritize tasks to deliver expected results on time
- Must have extremely strong interpersonal skills and the ability to maintain and develop internal and external relationships; collaborating across multiple business and technology functions, relationship building, and consensus building are essential
- Self-motivated and results oriented individual able to work independently and work collaboratively with a team
- Excellent communication skills with the ability to interact with all levels of the organization, and communicate with technical and non-technical audience
- Proven ability to collaborate and coordinate teams on key initiatives and work cross-functionally in a highly collaborative environment.