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Agile Project Manager, Customer Cultivation, PMO

Information Technology
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·         Release Planning and Sprint Tracking – Participate in estimation process around use case sizing and align sprint/release planning to team capacity; ensure adherence to industry standard of two to four weeks for Sprint delivery; organize and lead project status and working meetings; prepare and distribute burndown charts to track velocity progress; manage risks and issues and correct deviations from plans.

·         Team Management – Assist in team development while holding teams accountable for their commitments; schedule and encourage participation in all Scrum ceremonies from Daily Standups to Showcase presentations; strive to remove roadblocks and leverage organizational resources to improve capacity for project work.

·         Product Owner Support – Support Product Owner in managing customer expectations around project deliverables; manage stakeholder communications with appropriate level of detail; participate in definition and implementation of an effective system of project governance, as required.

·         Scrum Framework and Continuous Improvement – Apply well-defined scrum principles designed to shorten delivery time horizon and deliver value in increments of one month or less; champion ongoing process improvement initiatives that implement agile best practices; conduct release Retrospectives that encourage full team participation and incorporate feedback designed to improve team satisfaction and velocity.

·         Team Building – promote empowerment of the team and ensure that each team member is fully engaged in the project and making a meaningful contribution; encourage a sustainable pace with high-levels of quality for the team; assume very active role in mentoring and developing team members.





·         Minimum of 8 years experience leading cross functional teams consisting of business leaders, third party technology vendors and software development teams consisting of both onsite and offshore resources, with at least 4 years spent applying an Agile Methodology leading Marketing programs in the Personalized Customer Engagement space. 

·         Strong experience with Scrum Frameworks and Agile Deployment methodologies in a customer-facing production environment. This includes working with the QA and Release Management team to help develop test strategies and ensure all appropriate sign-offs are received and conform to a highly disciplined release management strategy.

·         Detail-oriented, with strong organizational skills, able to work under deadlines in a changing environment, and ability to manage and prioritize multiple projects simultaneously.

·         Deep financial acumen, with proven experience managing 8-figure capital projects that include labor, hardware and software; experience managing vendor SOW contract deliverables to ensure they are met; experience in the negotiation and establishment of new software, hardware and services contracts.   

·         Proven leadership skills, ability to prioritize, communicate clearly, a consistent track record of delivery, and an obsession about the customer experience.

·         Ability to interact with executives, managers, subject matter experts, and product owners in matrix structure of product management team.

·         Strong knowledge and understanding of the retail customer domain with the ability to establish/maintain high levels of stakeholder trust and confidence; prior experience leading customer loyalty, campaign management, and customer master data transformation efforts strongly preferred.





The ideal candidate will possess the following performance and personal characteristics:

·         Strong leadership skills with the ability to influence effectively without direct authority, balancing between competing priorities while remaining flexible and creative.

·         Outstanding written and verbal communication skills with the ability to work up, down and across organizational levels.

·         Strong business acumen, operations and problem-solving skills, along with the ability to assess current practices, identify opportunities for improvement, build consensus and drive the implementation of related changes.

·         Excellent executive presence and a track record of success working closely with the C-Suite.

·         Flexible nature with good sense of humor who looks to establish strong working relationships and enjoys being part of team of like-minded individuals




A Bachelor’s degree in Business Administration, Management Information Systems or a related discipline is required.


Certification as Project Management Professional (PMP), Agile Certified Practitioner (ACP), Certified Scrum Master (CSM), or one of the Scaled Agile Framework (SAFe) certifications is highly preferred.

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