For our ADA-friendly site, please click here

Agile Project Manager, Customer Cultivation, PMO

📁
Information Technology
💼
Corporate
Thanks for your interest in the Agile Project Manager, Customer Cultivation, PMO position. Unfortunately this position has been closed but you can search our 851 open jobs by clicking here.

PRIMARY RESPONSIBILITIES

 

·         Release Planning and Sprint Tracking – Participate in estimation process around use case sizing and align sprint/release planning to team capacity; ensure adherence to industry standard of two to four weeks for Sprint delivery; organize and lead project status and working meetings; prepare and distribute burndown charts to track velocity progress; manage risks and issues and correct deviations from plans.

·         Team Management – Assist in team development while holding teams accountable for their commitments; schedule and encourage participation in all Scrum ceremonies from Daily Standups to Showcase presentations; strive to remove roadblocks and leverage organizational resources to improve capacity for project work.

·         Product Owner Support – Support Product Owner in managing customer expectations around project deliverables; manage stakeholder communications with appropriate level of detail; participate in definition and implementation of an effective system of project governance, as required.

·         Scrum Framework and Continuous Improvement – Apply well-defined scrum principles designed to shorten delivery time horizon and deliver value in increments of one month or less; champion ongoing process improvement initiatives that implement agile best practices; conduct release Retrospectives that encourage full team participation and incorporate feedback designed to improve team satisfaction and velocity.

·         Team Building – promote empowerment of the team and ensure that each team member is fully engaged in the project and making a meaningful contribution; encourage a sustainable pace with high-levels of quality for the team; assume very active role in mentoring and developing team members.

 

 

ESSENTIAL ABILITIES, SKILLS AND EXPERIENCE

 

·         Minimum of 8 years experience leading cross functional teams consisting of business leaders, third party technology vendors and software development teams consisting of both onsite and offshore resources, with at least 4 years spent applying an Agile Methodology leading Marketing programs in the Personalized Customer Engagement space. 

·         Strong experience with Scrum Frameworks and Agile Deployment methodologies in a customer-facing production environment. This includes working with the QA and Release Management team to help develop test strategies and ensure all appropriate sign-offs are received and conform to a highly disciplined release management strategy.

·         Detail-oriented, with strong organizational skills, able to work under deadlines in a changing environment, and ability to manage and prioritize multiple projects simultaneously.

·         Deep financial acumen, with proven experience managing 8-figure capital projects that include labor, hardware and software; experience managing vendor SOW contract deliverables to ensure they are met; experience in the negotiation and establishment of new software, hardware and services contracts.   

·         Proven leadership skills, ability to prioritize, communicate clearly, a consistent track record of delivery, and an obsession about the customer experience.

·         Ability to interact with executives, managers, subject matter experts, and product owners in matrix structure of product management team.

·         Strong knowledge and understanding of the retail customer domain with the ability to establish/maintain high levels of stakeholder trust and confidence; prior experience leading customer loyalty, campaign management, and customer master data transformation efforts strongly preferred.

 


 

PERSONAL CHARACTERISTICS

 

The ideal candidate will possess the following performance and personal characteristics:

·         Strong leadership skills with the ability to influence effectively without direct authority, balancing between competing priorities while remaining flexible and creative.

·         Outstanding written and verbal communication skills with the ability to work up, down and across organizational levels.

·         Strong business acumen, operations and problem-solving skills, along with the ability to assess current practices, identify opportunities for improvement, build consensus and drive the implementation of related changes.

·         Excellent executive presence and a track record of success working closely with the C-Suite.

·         Flexible nature with good sense of humor who looks to establish strong working relationships and enjoys being part of team of like-minded individuals

 

EDUCATION & TRAINING

 

A Bachelor’s degree in Business Administration, Management Information Systems or a related discipline is required.

 

Certification as Project Management Professional (PMP), Agile Certified Practitioner (ACP), Certified Scrum Master (CSM), or one of the Scaled Agile Framework (SAFe) certifications is highly preferred.


Previous Job Searches

My Profile

Create and manage profiles for future opportunities.

Go to Profile

My Submissions

Track your opportunities.

My Submissions
Please try again.

Oops!

Either there was a problem on our end with the action you just performed, or we are currently having technical difficulties with our system. Please try again later.

Los Angeles and San Francisco Applicants: Neiman Marcus will consider for employment qualified applicants with criminal history as required by applicable law.
If you have a disability under the Americans with Disabilities Act or similar law, and you need assistance in accessing our Career Center or wish to discuss potential accommodations related to applying for employment at our Company, please contact ApplicantSupport@NeimanMarcus.com.
To listen to an audio clip of this information, click HERE.