Training Associate-Night Shift
Job Summary:
The Trainer in artnership with the Department Lead and Supervisor will participate in the overall
administration and follow up of training within the fulfillment center.
Essential Duties and Responsibilities:
- Trainers will provide the following support for new hires within the facility:
- On the job training: Trainers will spend two weeks with each new hire conducting on the job training
- Facility and department tour: Trainers will take all new hires on a tour of facility to point out key areas and then dept specific work areas
- High level safety overview – Trainers will cover any dept specific safety policies and procedures.
- NMGPS training: Trainers will ensure that new hires have completed all required courses within the first 2 weeks
- 30 day check in: Trainers will be with the new hires after 30 days on the job to check-in and cover any outstanding questions.
- Trainers will provide all associates with updates on policies and procedures
- Trainers will provide Training Coordinators with feedback on areas that need to be focused on in
the new hire training classes to ensure we are providing new-hires the most relevant
information possible - Trainers will complete formal observations with associates that have been identified due to
quality or performance and provide their findings to area management - Trainers will conduct random knowledge checks in each department and track results.
- Trainers must communicate with business units to create awareness of training opportunities.
- Trainers must support supervisor, manager, and/or director on special projects or reports as
needed. - Trainers must be shift flexible and able to move to other shifts as needed to support training
needs. - Trainers must be able to cross train and learn all departments
Key Performance Elements:
The Associate must demonstrate the willingness and ability to:
- Provide training and constructive feedback effectively and professionally.
- Accurately provide and follow directions, both written and verbal.
- Remain professional, fair and consistent in interacting with the NM team.
- Actively support team concepts and effectively communicate with team members at all levels.
- Focus and remain on task in a fast-paced environment; multitask with ease.
- Maintain high level of safety awareness and provide safety feedback.
- Remain flexible to work overtime, as scheduled.
- Meet NM physical requirements of standing, bending and lifting, etc.
- Give attention to detail.
Requirements:
- Intermediate knowledge of Warehouse Management System and MS Office preferred.
- Previous training or mentoring experience is a plus.
- Ability to analyze data for trends and make recommendations for improvement.
- Excellent, timely and professional interpersonal communication skill.
- Ability to communicate clearly both written and verbal.
Essential Physical Requirements:
- Continuous/frequent walking or standing for long periods of time.
- Continuous/frequent pushing or pulling heavy carts – up to 50lbs.