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Supervisor, Credit Operations

📁
Finance/Accounting
💼
Corporate
Thanks for your interest in the Supervisor, Credit Operations position. Unfortunately this position has been closed but you can search our 987 open jobs by clicking here.

Key Performance Requirements:

  • Oversees all marketing exceptions and InCircle activity ensuring all daily, weekly and monthly goals are met
  • Directly responsible in overseeing and facilitating the entire gift card operational flow of all promotional, loyalty point and perk, refund and employee reward gift cards
  • Oversees all customer master data suppressions and updates including CCPA and GDPR requirements
  • Manages mass escheatment and unclaimed property requests
  • Establishes well-thought-out plans and manages oversight execution daily, including gift card and InCircle audits, SLA and ASA, anticipating and adjusting for risks and roadblocks
  • Ability to juggle internal and external platforms monitoring data with internal and external service tickets with supporting documentation and follow-up when system issues arise
  • Reinforces and monitors compliance with all NMG policies and procedures
  • Ensures all InCircle procedures and PAS requirements are maintained
  • Responsible for training call center agents as needed and acting as backup call center supervisor as needed
  • Coordinates with management to identify departmental training and/or efficiency opportunities, as well as, supporting internal training and Portal upkeep
  • Proven history of driving team performance and delivering exceptional team and individual performance results
  • Successful history of understanding and facilitating human resource management practices in a supervisory capacity
  • Confidentiality
  • Expert in all Microsoft Office applications
  • Flexibility with scheduling to meet business needs
  • Highly time sensitive, fast paced environment which commits to meeting customer and retail store demand by being on task and at work when scheduled
  • Project management support
  • Ability to balance strong analytical and critical thinking methodology while maintaining the customer relationship and their loyalty to the organization
  • Ability to thrive in a fast paced, high pressure environment while providing superior service and accuracy during every contact
  • Self-starter with the ability to handle multiple projects with minimal supervision
  • Must have the ability and desire to be the expert who masters their role by exceeding required productivity, customer service, and performance measurements
  • Creates a positive sense of urgency towards achieving results, identifying problems promptly and moving swiftly to find solutions within the appropriate time, as well as, maintaining daily customer and audit impacting functions
  • Uses direct, tactful and respectful communication, with consideration for audience perspective
  • Teaches, coaches and provides actionable feedback to build skills and drive performance

 

Work Experience:

  • 5-8 years’ experience, as a supervisor or manager, in a tiered team environment

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Los Angeles and San Francisco Applicants: Neiman Marcus will consider for employment qualified applicants with criminal history as required by applicable law.
We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please reach out to us at ApplicantSupport@NeimanMarcus.com.
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