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Retail Sales Management
Last Call
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For over a century, Neiman Marcus Group has served the unique needs of our discerning customers by staying true to the principles of our founders:  to be the premier omni-channel retailer of luxury and fashion merchandise dedicated to providing superior service and a distinctive shopping experience in our stores and on our websites. Neiman Marcus Group is comprised of the Specialty Retail Stores division, which includes Neiman Marcus and Bergdorf Goodman, and our international brand,  Our portfolio of brands offers the finest luxury and fashion apparel, accessories, jewelry, beauty, and home décor. The Company operates more than 40 Neiman Marcus full-line stores in the most affluent markets across the United States, including U.S. gateway cities that draw an international clientele.  In addition, we operate 2 Bergdorf Goodman stores in landmark locations on Fifth Avenue in New York City. We also operate more than 40 Last Call by Neiman Marcus off-price stores that cater to a value oriented, yet fashion minded customer.  Our upscale eCommerce and direct-to-consumer division includes,,, and  Every day each of our 15,000 NMG associates work towards the goal of enabling our customers to shop any of our brands "anytime, anywhere, and on any device." Whether the merchandise we sell, the customer service we offer, or our investments in technology, everything we do is to enhance the customer experience across all channels and brands.

Neiman Marcus Last Call currently has an opening for a Store Manager. This role is responsible for achieving store financial and operational goals through the training, development and motivation of the store management team. We are looking for a business minded leader who can drive sales and positive plan results in the store through superior customer service, events, promotion, and motivation of the staff. The Store Manager is also responsible for leading and coaching store associates. Store Manager also acts as Manager on Duty and assists in leading the store’s daily operations, as well as contributes to the maintenance of the store through daily recovery.


  • Review business with the Division Buyers and discuss action plans that will yield position results

  • Create a friendly, upbeat atmosphere where customer service is consistent with Neiman Marcus standards

  • Set strategic objectives and set priorities accordingly

  • Champion the store's new account and clientele acquisition programs and help motivate the store team to meet these goals

  • Plan and execute store budgets and ensure guidelines are being followed to minimize operating expenses and maximize revenue

  • Establish and maintain a customer base

  • Develop, motivate and train the management team in all aspects of the business

  • Ensure store compliance with all company policies, procedures and guidelines

  • Have a working knowledge of all company policies and procedures

  • Oversee the exempt-level annual review process

  • Recognize great performance and address performance issues

  • Foster good working relationships between Store Management and Corporate Partners

  • Managers must be willing to work a flexible schedule based on business need, which will include evenings, weekends and holidays.


  • 3+ years of previous Retail Management experience is preferred

  • 2+ years experience hiring and training staff

  • 1+ year budget responsibility

  • Bachelor’s degree is preferred

  • Excellent customer service skills

  • Motivated and results driven

  • Ability to trouble shoot and problem solve

  • Merchandising/visual set-up skills

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Los Angeles and San Francisco Applicants: Neiman Marcus will consider for employment qualified applicants with criminal history as required by applicable law.
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