Sr. Manager, Site Experience and Discovery

Qualifications

• Bachelor’s degree.
• Minimum of 3+ years of relevant retail ecommerce experience. Proven experience successfully driving Search and Browse strategies is preferred.
• Skilled in defining the right metrics to measure how your actions are impacting customers and the business.
• Strong analytical skills with hands-on experience using data analytics tools. Adobe Analytics experience preferred. Advanced Excel and Microsoft Office skills required.
• Technically savvy. Familiar with Machine Learning concepts, Search fundamentals, approaches to personalization.
• Strong experience in large scale enterprise organizations. Luxury retail preferred.
• Excellent communication skills – interpersonal, verbal and written.
• Strong commitment to timelines, accuracy, organization and professionalism.
• Thrives in a fast-paced and cross functional environment with a customer first mindset.
• Proactive, self-motivated, passionate and accountable. A self-starter approach with an eagerness to consistently meet and exceed objectives and take on more responsibility.
• Previous people leadership experience including developing, training, and growing team members to maximize their full potential.
• Proven and strong cross functional partnership track record
• Previous experience navigating complex business problems, collaborating with leads across corporate functions, presenting at the executive level, working with corporate business partners, and leading cross-functional large-scale initiatives
• Excellent oral and written communication skills
• Strong attention to detail
• "Win together" mentality
• Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays

Competencies

Passion for Business

• Fosters creative thinking and risk-taking amongst direct and indirect reports, and acts upon the best shared
• Demonstrates a history of effective decision making and coaches others in making good decisions
• Defines clear priorities for direct and indirect reports and enables focus on most critical activities to improve performance
• Models flexibility and decisiveness in changing direction as the business environment dictates to achieve strategic objectives
• Fosters consistent reflection on past performance and continuously improve
• Encourages and scales idea-sharing
• Personally champions change initiatives, and assigns key change roles to direct reports, secures commitment to change, and coaches direct reports on their roles in the change

Passion for Personal Growth

• Continuously builds skills and knowledge through training, coaching, and career experiences
• Demonstrates a working knowledge and appreciation of the NMG business and the fashion industry
• Conveys energy and enthusiasm for NMG and personal work
• Adapts personal approach in response to diverse situations and people
• Responds to unexpected changes in work environment with creativity and resilience
• Establishes and upholds high personal standards for individual work and environment
• Maintains a customer-centric mentality versus a solely channel-centric one

Communicating Effectively

• Demonstrates effective and appropriate use of communication channels within NMG
• Develops and delivers compelling presentations on difficult or controversial topics for varied audiences
• Adjusts content, style and message to maximize comprehension for a wide variety of audiences
• Establishes and fosters an environment encouraging effective cross-organizational communications
• Provides coaching on communicating effectively within and across teams and organizations

Demonstrating Strategic Ability

• Demonstrates the ability to imagine and analyze future scenarios, make assumptions, and explore alternative strategies
• Translates the organization vision and strategic objectives into action plans and a clear and motivating view of the future for their team
• Balances short and long-term thinking, making thoughtful trade-offs between investing for future needs and meeting short-term goals
• Demonstrates a history of effective decision making, and coaches others in making good decisions through structured analysis