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Sr. Manager- Group Sales Experience - NorthPark Center

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Retail Sales Management
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Neiman Marcus

NEIMAN MARCUS GROUP


Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG’s brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and BergdorfGoodman.com, catering to loyal luxury customers globally. NMG also owns five Last Call stores and Horchow.com, an e-commerce site that offers premium furniture and home decor.

 

As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.

 

Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG’s goal is to offer customers a seamless experience across its stores, online, and remote digital selling.

 

NMG’s priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few. 

 

As part of NMG’s Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being “All Heart.” NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.

 

NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love – love for customers, love for associates, and love for brand partners.

 

Summary Statement: The Group Manager is responsible for the Sales Experience of a group of departments within a Neiman Marcus store, facilitating partnerships across functions, driving team towards goals, and leveraging team skills to build a customer-driven sales experience, all while being a steward of Neiman Marcus.

Responsibilities & Qualifications
 
Responsibilities & Duties

Business Ownership

  • Drives towards the achievement of maximum sales and growth in line with company vision and values in partnership with other functional leads for group and department, if applicable
  • Oversees all aspects of merchandise and communications with merchant and vendor partners (e.g., presentation, returns, damages)
  • Manages team execution, anticipating and adjusting for risks and roadblocks to maintain operational excellence within team
  • Provides input on strategic objectives for the store and sets priorities accordingly for the group
  • Reviews business with applicable Buyers for departments within group and discusses action plans that will yield positive results
  • Owns Client Development function in stores to meet overall Client Development and selling KPIs
  • Continuously analyzes and develops understanding of internal and external customer behaviors, trends, and preferences, adjusting processes and standards accordingly (e.g., focus programs)
  • Plans and executes group budgets, following guidelines to minimize operating expenses and maximize revenue
  • Oversees and / or conducts audit compliance to enforce department and stockroom controls
  • Facilitates cross-functional communication across store departments to optimize collaborative efforts
  • Fulfills store senior leadership responsibilities, including attending daily, weekly, and monthly meetings, as applicable

People

  • Recruits, hires, trains, and develops Sales Experience and Client Development Leads, as applicable
  • Manages Sales Managers, Sales Associates, and Client Development Leads, as applicable
  • Recognizes outstanding Associate performance, addresses opportunities for improvement, and quickly resolves issues
  • Tailors leadership style to appropriately set expectations and coach for growth for different levels of direct reports  
  • Achieves business goals by managing through others
  • Sets goals for team in alignment with department objectives and supports Associates in achieving them
  • Develops, motivates, and trains their team in all aspects of the group
  • Provides consistent and frequent communication so all team members are aware of the store vision, goals, and expectations
  • Oversees scheduling of group Associates with sensitivity to promotional calendar and business needs

Customer Experience

  • Champions NMG culture and values, and manages team to create a friendly, upbeat atmosphere where customer service is consistent with standards
  • Leads Client Development and partners with Market Client Development Manager, Brand Experience, Restaurants, Merchants, and Brand Managers to fulfill store strategic efforts
  • Oversees the floor to monitor coverage and presence
  • Maintains and models positive and productive relationships with vendors, customers, merchants, etc.
  • Builds a customer service-driven team, overseeing customer service efforts and escalations
  • Partners with functional leads for execution of in-store selling events
  • Seeks to help others by identifying and meeting the needs of the team, customers, partners, and the community
Qualifications
  • 7+ years of relevant experience, luxury retail fashion experience preferred
  • Prior sales experience required
  • 4-year degree preferred
  • Proven track record achieving business results
  • History of building, leading, motivating, and coaching teams to achieve objectives
  • Business acumen and analytical skills (sales analytics, business strategy, knowledge of market)
  • Excellent oral and written communication skills
  • Strong attention to detail
  • "Win together" mentality
  • Basic proficiency with MS Office Product Suite, advanced proficiency preferred
  • Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds
  • Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays

Competencies

Passion for People

  • Fosters an environment of cross-organizational collaboration, inclusiveness, information-sharing, and problem-solving
  • Resolves conflicts as soon as they arise, finding common ground and settling disputes fairly and with minimal disruption
  • Structures messages in a clear logical manner using the most appropriate communication medium
  • Responsible for the performance and career development of direct reports
  • Provides coaching and counseling to assist others in identifying training or experiences needed to grow professionally and advocates for team members’ career progressions
  • Identifies and develops key talents
  • Assures that rewards are tied to objectives and requirements
  • Promotes and encourages a positive environment of achievement, recognition, and celebration
  • Serves as a role model by establishing and adhering to high ethical standards
  • Leads team in appropriately enforcing policies and procedures, ensuring understanding from all Associates
  • Speaks with truth and candor, modeling how to challenge the status quo appropriately
  • Creates a safe and trusting work environment that encourages open, honest dialogue
  • Demonstrates commitment to exceptional internal and external Customer Service through reinforcing communications and learning opportunities
  • Empowers and coaches team to take ownership of internal and external customer problems and resolve them quickly
  • Creates a gracious and welcoming environment for internal and external customers as well as other partners

Passion for Business

  • Fosters creative thinking and risk-taking amongst team, and sees to it that best ideas are shared and acted upon
  • Demonstrates a history of effective decision-making and coaches others in making good decisions
  • Defines clear priorities for direct reports and enables focus on most critical activities to improve performance
  • Demonstrates flexibility and decisiveness in changing direction as the business environment dictates to achieve the strategic objectives
  • Fosters consistent reflection on past performance and facilitates continuous improvement
  • Promotes and encourages idea-sharing
  • Acts as key change agent, demonstrates commitment to change and coaches direct reports on roles in change

Passion for Personal Growth

  • Continuously builds skills and knowledge through training, coaching, and career experiences
  • Demonstrates a working knowledge and appreciation of the NMG business and the fashion industry
  • Conveys energy and enthusiasm for NMG and personal work
  • Adapts personal approach in response to diverse situations and people
  • Responds to unexpected changes in work environment with creativity and resilience
  • Establishes and upholds high personal standards for individual work and environment
  • Maintains a customer-centric mentality versus a solely store-centric one

This job description is not designed to cover or contain a comprehensive listing of duties, responsibilities, or activities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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Los Angeles and San Francisco Applicants: Neiman Marcus will consider for employment qualified applicants with criminal history as required by applicable law.
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