Sr. Director, Site Merchandising & Experience

Responsibilities & Duties

• Directs the activities of the Site Merchandising team and manages a group of Site Merchandising Director & team, in order to achieve KPI-driven goals.
• Own strategy and production of on-site merchandising events (e.g., Black Friday), seasonal promotions, trends, etc.
• Makes heavy use of data to drive decisions across the organization and can roll up his/her sleeves to pull data him/herself as needed.
• Is an expert in creating test and learn plans to improve performance, and leads the team in building and running experiments to derive validated answers that are then activated on the site.
• Strong presentation skills and experience with an ability to connect to a wide-ranging audience (senior leadership, key cross functional partners, etc.) across a multitude of topics (results, roadmaps, & strategies).
• Builds and executes plans to increase the effectiveness and efficiencies of the team, and makes tangible, measurable, and important improvements to the customer experience.
• Ability to get things done in a highly matrixed organization and to create strong relationships across multiple partner teams.
• Strategic leadership on key seasonal campaigns and core brand moments, ensuring flawless execution of the team and ability to drive to revenue goals.
• Understands deeply what makes a great customer journey and has expertise in some key areas of basic site experience (taxonomy, site search, UI/UX, SEO etc.)
• Lead collaboration with UX, Product and Technology teams in building requirements to enable great customer experiences.
• Keep a pulse on competitive site experiences within the category (direct & indirect competitors) to understand how NM compares; and leverage learnings to influence the eCommerce product roadmap.
• Lead their team to develop comprehensive understanding of business opportunities including those provided to the team via other cross functional partners and by self-identifying gaps within the experience today.
• Develop actionable insights that surface in new ways/hypothesis to drive sales.
• Lead and manage team of direct and indirect supports to execute strategies and iterate as needed, using effective communication and clear expectations.
• Fulfills leadership responsibilities, including attending daily, weekly, and monthly meetings, as applicable
• Utilize effective communication skills both written and verbal to clearly communicate business needs and objectives, results, and expectations.
• Regular communication to various leaders in the organization on business results, and ad hoc questions as required.
• Tailors’ leadership style to appropriately set expectations and coach for growth for different levels of direct reports 

Qualifications

• 6+ years of relevant experience, luxury retail fashion experience preferred
• 4-year degree preferred
• Demonstrated change leadership within team and organization
• An expertise of and passion for digital retail landscape and analytics
• Strong analytical nature with an ability to use data and metrics to back up assumptions and recommendations. 
• Comprehensive business acumen including an understanding of online KPI’s and their impact on demand
• Strong interpersonal skills with proven ability to effectively build and manage relationships
• Ability to understand and drive big picture positive results and revenue for NMO total 
• Manage a business by bringing the “art” to the “science” – use your intuition and expertise fueled by data and analytics to maximize business and deliver a best-in-class online experience. 
• Self-starter who relishes being an owner, getting involved in the details of the business and working with cross functional partners to make things happen. 
• Proven strength in both oral and written communication skills, including the ability to develop and deliver presentations to senior management and large groups in a professional, concise, and direct manner. Possess and ability to influence others. 
• Confidence to manage up, secure buy-in from senior leadership, and navigate challenging situations. 
• Comfort with ambiguity, ability to acquire information from multiple parties and bring structure to business processes 
• Strong organizational skills with the ability to manage multiple projects with competing demands for resources 
• Previous people leadership experience including developing, training, and growing team members to maximize their full potential.
• Proven track record achieving results across multiple businesses
• Advanced business acumen and analytical skills
• Strong attention to detail
• "Win together" mentality
• Strong proficiency with MS Office Product Suite
• Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays