Sr Director, GM of Mobile App

Qualifications

• 12-15 years experience in the luxury or fashion industry, including experience with corporate venturing and start up work, ideally in a service-based business.
• Prior retail senior management experience required
• 4-year degree preferred
• Experience holding full profit and loss accountability
• Demonstrated change leadership within team and organization
• History of leading, motivating, and coaching teams to achieve objectives
• Proven track record achieving results across multiple businesses
• Excellent oral and written communication skills
• Strong attention to detail
• Experience building effective teams. navigating complex business problems and partners, presenting at the executive level, collaborating with leads across corporate functions, and leading large-scale initiatives
• Advanced business acumen and analytical skills

• Advanced proficiency with MS Office Product Suite and other retail systems and technologies
• Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 20 pounds
• Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays

Competencies

Passion for People

• Responsible for the performance and career development of associates as appropriate  
• Recruits, hires, trains, and develops team in line with company objectives 
• Oversees consistent communications within teams and with others to achieve superior results 
• Contributes daily as a leader, coach, mentor and business partner to managers 
• Sets and clearly communicates expectations for performance and behavior  
• Schedules regular touchpoint meetings to review performance, expectations, training, and project updates while listening, guiding, and providing ongoing coaching to improve performance  
• Creates and maintains an environment of trust and collaboration by encouraging team members to share feedback and make recommendations for improvement  
• Aligns and sets clear performance objectives and metrics goals  
• Evaluates and calibrates performance fairly and provides feedback with consistent follow-up  
• Utilizes tools to document and provide structured performance feedback  
• Assures that rewards are tied to objectives and requirements  
• Provides opportunities for growth and exposure, such as assisting with special projects or assignments or taking elevated responsibilities  
• Identifies talent with potential to fill key positions and plans for and creates a talent bench   
• Assembles a strong team that demonstrates a consistently customer-centered focus  
• Creates a connection with Associates, both within and outside of own team  
• Responsible for retaining key talent as well as analyzing and managing turnover

Passion for Business

• Oversees managers’ roles in guiding team processes  
• Uses reports and data to drive business  
• Serves as a role model for using technology  
• Provides consistent and frequent communication to appropriate business partners   
• Continuously updates personal knowledge of business trends, relevant technology, and company offerings 
• Aligns personal and organization objectives and goals with company’s strategic focuses  
• Understands and educates team on business drivers, the industry, and competitors

Passion for Personal Growth

• Continuously builds skills and knowledge through training, coaching, and career experiences
• Demonstrates a working knowledge and appreciation of the NMG business and the fashion industry
• Conveys energy and enthusiasm for Neiman Marcus Group and personal work
• Adapts personal approach in response to diverse situations and people
• Responds to unexpected changes in work environment with creativity and resilience
• Establishes and upholds high personal standards for individual work and environment
• Maintains a customer-centric mentality versus a solely store-centric one