For our ADA-friendly site, please click here

Senior Manager, Marketing Technology - Comms Hubs

📁
Information Technology
💼
Corporate

Job Summary:

Neiman Marcus has an immediate opening for a Sr. Manager to join our Marketing technology team in Irving, Texas. Manager will be leading strategic initiatives for growing the Marketing Technology team in communication hub maturing the operating model in partnership with multiple stakeholders in the business. This role will report to the Director of Marketing Technology.

 

This Sr. technology manager role will be focused on managing design and development of communications hub (Twilio) platform. The ideal candidate will be influential with marketing, digital and customer care business stakeholders in defining Neiman’s customer communication Technology strategy and delivering projects in support of the customer experience initiatives.

 

Responsibilities:

  • Serve as a leader within the Marketing Technology organization
  • Build, manage, and lead the Marketing Technology team focused on delivering world class solutions for communications hub platform
  • Manage communications hub platform to enable enterprise management of customer communication, enhance data collection/quality and linking of the data across all transactions and interactions
  • Manage Comms hub program application development to drive deeper customer relationship using rich customer information, preferences and to provide value add benefits to the customer
  • Stay abreast of Customer communication trends to ensure continuous growth in customer connectivity
  • Manage 6 to 8 individual contributors as well as contract partners
  • Lead cross-functional teams, and provide the technical perspective to Marketing initiatives in customer communuication, and support problem scoping and structuring
  • Champion Agile development within the team as a means to improve operational process and increase the velocity of the team
  • Lead application development in the team and support vendor identification, evaluation, and selection to staff project delivery roles that meet delivery standards across quality, throughput, and budgetary return on investment goals from both internal and external team
  • Serve as an escalation point for roadblocks slowing down or impeding delivery objectives
  • Provide direction, coaching, and set goals for career growth and development of associates within the team
  • Manage project financials, budget forecasts, and staffing plans across the team
  • Identify and champion internal / external best practices, tools, and ideas to drive constant growth and innovation within the Marketing Technology space

Qualifications:

  • Bachelor or advanced degree in IT, Computer Science, Engineering, or related field
  • 4 or more years of demonstrated leadership experience in Information Technology.  Experience in retail and cloud (AWS) desired
  • Experience leading teams implementing retail packages in cloud environment for communication hub such as Twilio, Plivo, Plum Voice, Salesforce
  • Excellent at building and developing teams. Drives vision & strategy, defines the Marketing technology and customer communication roadmap
  • Collaborate with digital and customer care teams to develop short and long-term business and strategic plans and organizational structure for Communication hub
  • Strong communication (oral and written), with an ability to convey complex results in an easy to understand, thematic manner
  • Drives results and has strong accountability
  • Demonstrated ability to stay abreast of industry trends, tools and techniques
  • Practical experience in leading technical teams in Agile development practices
  • Experience managing project financials, budget forecasts, and staffing plans

Previous Job Searches

My Profile

Create and manage profiles for future opportunities.

Go to Profile

My Submissions

Track your opportunities.

My Submissions

Similar Listings

Corporate

Irving, Texas

📁 Information Technology

Corporate

Irving, Texas

📁 Information Technology

Corporate

Irving, Texas

📁 Information Technology

Los Angeles and San Francisco Applicants: Neiman Marcus will consider for employment qualified applicants with criminal history as required by applicable law.
If you have a disability under the Americans with Disabilities Act or similar law, and you need assistance in accessing our Career Center or wish to discuss potential accommodations related to applying for employment at our Company, please contact ApplicantSupport@NeimanMarcus.com.
To listen to an audio clip of this information, click HERE.