Senior Credit Specialist (SOD)
Thanks for your interest in the Senior Credit Specialist (SOD) position.
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Knowledge/Skills/Requirements:
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Demonstrates a proven track record of exhibiting a genuinely gracious and welcoming attitude to all others within Credit Services and to our customers, store personnel.
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Establishes and maintains effective long term relationships with internal/external customers and associates that help improve results
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Demonstrates ownership of internal/external customer problems and resolves them with a sense of urgency
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Demonstrate expertise in de-escalating customer concerns as the final point of contact
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Is able to establish trust and mutual respect when interacting with others
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Consistently speaks with truth and candor, and demonstrates consistency between his/her words and actions
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Demonstrates ability to accurately read the emotions and reactions of the person they are communicating with and adjusts appropriately
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Listens attentively, and takes responsibility for understanding others – strong critical thinking/analytical command
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Demonstrates engagement and resiliency upon being provided feedback for improvement, and acts upon the feedback
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Demonstrates the ability to think beyond own position, and understand global business objectives and impacts (ability to understand and execute management perspective)
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Stands out as a leader when measured against the NMG Leadership Model for individual contributor and follows all departmental policies
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Strong troubleshooting, technical and mathematical skills
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Intermediate to Advanced Excel, Power point and Word command
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Excellent written and verbal communication
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Demonstrates subject matter expertise in all call center queues, with the ability to handle exception lending authority and high balance lending decisions with accuracy
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Demonstrates the ability to work under pressure with urgency to execute effective disaster recovery implementation
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Demonstrates procedural accuracy (Compliance, Audit & Regulatory)
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Must be in good standing with no previous or current disciplinary action
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Exceptional adherence to schedule, dependability and personal time management skills
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Must be able to permanently work a FLEX - CLOSING SHIFT
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Must be flexible with time off to ensure all closing shift’s or Sunday shifts are covered