Restaurant General Manager
COMPANY OVERVIEW
For over a century, Neiman Marcus Group has served the unique needs of our discerning customers by staying true to the principles of our founders: to be the premier omni-channel retailer of luxury and fashion merchandise dedicated to providing superior service and a distinctive shopping experience in our stores and on our websites. Neiman Marcus Group is comprised of the Specialty Retail Stores division, which includes Neiman Marcus and Bergdorf Goodman, and our international brand, mytheresa.com. Our portfolio of brands offers the finest luxury and fashion apparel, accessories, jewelry, beauty, and home décor. The Company operates more than 40 Neiman Marcus full-line stores in the most affluent markets across the United States, including U.S. gateway cities that draw an international clientele. In addition, we operate 2 Bergdorf Goodman stores in landmark locations on Fifth Avenue in New York City. We also operate more than 20 Last Call by Neiman Marcus off-price stores that cater to a value oriented, yet fashion minded customer. Our upscale eCommerce and direct-to-consumer division includes NeimanMarcus.com, BergdorfGoodman.com Horchow.com and LastCall.com. Every day each of our 14,000 NMG associates works towards the goal of enabling our customer to shop any of our brands "anytime, anywhere, and on any device." Whether the merchandise we sell, the customer service we offer, or our investments in technology, everything we do is to enhance the customer experience across all channels and brands.
Summary Statement: A Restaurant General Manager oversees all aspects of Restaurant operations and guides the team as a driver of professionalism, financial success / agility and overall excellence, ensuring a luxury Restaurant experience for all guests.
- Drives restaurant team to define and execute on clear strategies and priorities to deliver consistently excellent restaurant experiences
- Partners with Store General Manager, Regional Director of Restaurants, and Corporate Food Service
- Reviews any issues that may affect the restaurant with Store General Manager and Regional Director of Restaurants daily
- Maintains an active role in overseeing all dining rooms and kitchens
- Oversees Health and Safety standard maintenance within the workplace
- Oversees maintenance of current and accurate paperwork from POS reports while monitoring restaurant success versus bottom line
- Supports development of / oversees all restaurant promotions and special events
- Drives restaurant team to meet designated deadlines following the NMG 4-5-4 calendar
- Reviews inventory amounts, batch invoices, month-end forecasts, and preliminary profit and loss reports
- Drives restaurant to achieve and maintain a 90% score or better on seasonal shop reports and sanitation evaluations
- Oversees documentation to begin, finalize, and achieve seasonal profit plans
- Builds relationships with client base to deepen client relationship with NMG
- Enforces NMG policies and procedures
- Partners with Human Resources on matters relevant to Associates (e.g., training, payroll, benefits)
- Oversees all Associates in professional and courteous treatment of customers and coworkers
- Drives restaurant management team to maintain adequate Associate training on all tasks
- Oversees performance management of direct reports
- Communicates daily with restaurant management team regarding business needs, such as scheduling, profit and loss reports, upcoming events, and other employee issues
- Provides relevant updates in weekly department manager meetings
- Acts as restaurant liaison, sharing relevant news concerning restaurant to other department managers
- 7+ years of relevant experience
- 4-year degree preferred
- Proven track record achieving business results across multiple businesses
- History of leading, motivating, and coaching teams to achieve objectives
- Advanced financial acumen and analytical skills, including restaurant profit and loss analysis experience
- Excellent oral and written communication skills
- Strong attention to detail
- Excellent interpersonal skills with ability to effectively and tactfully advise, counsel, coach, resolve conflict, and negotiate within all levels of an organization
- "Win together" mentality
- Basic proficiency with MS Office Product Suite, advanced proficiency preferred
- Role requires standing, bending, climbing stairs, and lifting and carrying 35 pounds
- Associates must be willing to work a flexible schedule based on business needs, which will include evenings, weekends, and holidays
- Fosters an environment of cross-organizational collaboration, inclusiveness, information-sharing, and problem-solving
- Resolves conflicts as soon as they arise, finding common ground and settling disputes fairly and with minimal disruption
- Structures messages in a clear logical manner using the most appropriate communication medium
- Responsible for the performance and career development of direct reports
- Provides coaching and counseling to assist others in identifying training or experiences needed to grow professionally and advocates for team members’ career progressions
- Identifies and develops key talents
- Assures that rewards are tied to objectives and requirements
- Promotes and encourages a positive environment of achievement, recognition, and celebration
- Serves as a role model by establishing and adhering to high ethical standards
- Leads team in appropriately enforcing policies and procedures, ensuring understanding from all Associates
- Speaks with truth and candor, modeling how to challenge the status quo appropriately
- Creates a safe and trusting work environment that encourages open, honest dialogue
- Demonstrates commitment to exceptional internal and external Customer Service through reinforcing communications and learning opportunities
- Empowers and coaches team to take ownership of internal and external customer problems and resolve them quickly
- Creates a gracious and welcoming environment for internal and external customers as well as other partners
- Fosters creative thinking and risk-taking amongst team, and sees to it that best ideas are shared and acted upon
- Demonstrates a history of effective decision-making and coaches others in making good decisions
- Defines clear priorities for direct reports and enables focus on most critical activities to improve performance
- Demonstrates flexibility and decisiveness in changing direction as the business environment dictates to achieve the strategic objectives
- Fosters consistent reflection on past performance and facilitates continuous improvement
- Promotes and encourages idea-sharing
- Acts as key change agent, demonstrates commitment to change and coaches direct reports on roles in change
- Continuously builds skills and knowledge through training, coaching, and career experiences
- Demonstrates a working knowledge and appreciation of the NMG business and the fashion industry
- Conveys energy and enthusiasm for NMG and personal work
- Adapts personal approach in response to diverse situations and people
- Responds to unexpected changes in work environment with creativity and resilience
- Establishes and upholds high personal standards for individual work and environment
- Maintains a customer-centric mentality versus a solely store-centric one