Regional Director of Retail Performance and Ops- West
Summary Statement: The Regional Director of Retail Performance and
Store Operations is assigned to a region. This role is responsible for managing
resources and upholding operational performance to effectively support and
maximize overall sales and profitability in their region. They are also
responsible for enhancing the customer experience to support regional sales
while maximizing bottom-line profitability.
Responsibilities & Qualifications
Estimated Time Breakdown
15% |
People Management |
5% |
Administration |
30% |
Strategic Planning |
15% |
Execution |
35% |
Communication / Liaison with Key
Partners |
Responsibilities &
Duties
· Ensures execution of and provides input into the
creation of store Retail Performance and Store Operations strategy in
partnership with VP
· Leads expense management to drive profitability
for their region
o Oversees
payroll and non-payroll expenses
o Manages
and oversees capital funding projects for the stores in their region
· Oversees labor, scheduling, staffing of each
store in the assigned region
· Flexes resources, processes, and behaviors to
maximize profitability for the region
· Partners with store and corporate leaders to
appropriately prioritize and flex workload to maximize store performance
· Communicates direction, process, and strategy to
Senior Managers in the stores and measures overall performance of KPIs
· Provides feedback and insight into the
performance of Senior Manager and Sales Support Managers
· Solicits and shares feedback to identify best
practices and communicates up and down the organizational structure to improve
performance and profitability
· Leads cross-functionally to drive Retail
Performance and Store Operational efficiency
· Partners cross-functionally with IT in the event
of technology issues
· Partners cross-functionally with Supply Chain
· Directs and manages up to 15 stores within the
region
· Upholds Retail Performance and Store Operational
consistency within the region
· Serves as liaison between corporate and stores
for Retail Performance and Store Operations
· Collaborates with and informs the RELs
concerning overall regional performance to ensure alignment of expectations
Qualifications
· 7+ years of experience, luxury+G4:G17 retail
fashion experience preferred
· 4-year degree preferred
· Proven track record achieving results across
multiple businesses
· History of leading, motivating, and coaching
teams to achieve objectives
· Advanced business acumen and analytical skills
· Excellent oral and written communication skills
· Strong attention to detail
· "Win together" mentality
· In-depth knowledge of profit and loss management
· Advanced proficiency with MS Office Product
Suite
· Certain roles may require standing, bending,
climbing stairs, and lifting and carrying up to 10 pounds
· Associates must be willing to work a flexible
schedule based on business needs, which will include evenings, weekends, and
holidays
· Travel may be required, up to 60%
Competencies
Passion
for People
· Fosters
an environment of cross-organizational collaboration, inclusiveness,
information-sharing, and problem-solving
· Resolves conflicts as soon as they arise,
finding common ground and settling disputes fairly and with minimal disruption
· Structures messages in a clear logical manner
using the most appropriate communication medium
· Responsible for the performance and career
development of direct reports
· Provides coaching and counseling to assist
others in identifying training or experiences needed to grow professionally and
advocates for team members’ career progressions
· Identifies and develops key talents
· Assures that rewards are tied to objectives and
requirements
· Promotes and encourages a positive environment
of achievement, recognition, and celebration
· Serves as a role model by establishing and
adhering to high ethical standards
· Leads team in appropriately enforcing policies
and procedures, ensuring understanding from all Associates
· Speaks with truth and candor, modeling how to
challenge the status quo appropriately
· Creates a safe and trusting work environment that
encourages open, honest dialogue
· Demonstrates commitment to exceptional internal
and external Customer Service through reinforcing communications and learning
opportunities
· Empowers and coaches team to take ownership of
internal and external customer problems and resolve them quickly
· Creates a gracious and welcoming environment for
internal and external customers as well as other partners
Passion
for Business
· Fosters
creative thinking and risk-taking amongst team, and sees to it that best ideas
are shared and acted upon
· Demonstrates a history of effective
decision-making and coaches others in making good decisions
· Defines clear priorities for direct reports and
enables focus on most critical activities to improve performance
· Demonstrates flexibility and decisiveness in
changing direction as the business environment dictates to achieve the
strategic objectives
· Fosters consistent reflection on past
performance and facilitates continuous improvement
· Promotes and encourages idea-sharing
· Acts as key change agent, demonstrates
commitment to change and coaches direct reports on roles in change
Passion
for Personal Growth
· Continuously
builds skills and knowledge through training, coaching, and career experiences
· Demonstrates a working knowledge and
appreciation of the NMG business and the fashion industry
· Conveys energy and enthusiasm for NMG and
personal work
· Adapts personal approach in response to diverse
situations and people
· Responds to unexpected changes in work
environment with creativity and resilience
· Establishes and upholds high personal standards
for individual work and environment
· Maintains a customer-centric mentality versus a
solely store-centric one
This job description is
not designed to cover or contain a comprehensive listing of duties,
responsibilities, or activities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time with or without
notice.