Receiving Associate

COMPANY OVERVIEW

For over a century, Neiman Marcus Group has served the unique needs of our discerning customers by staying true to the principles of our founders:  to be the premier omni-channel retailer of luxury and fashion merchandise dedicated to providing superior service and a distinctive shopping experience in our stores and on our websites. Neiman Marcus Group is comprised of the Specialty Retail Stores division, which includes Neiman Marcus and Bergdorf Goodman, and our international brand, mytheresa.com.  Our portfolio of brands offers the finest luxury and fashion apparel, accessories, jewelry, beauty, and home décor. The Company operates more than 40 Neiman Marcus full-line stores in the most affluent markets across the United States, including U.S. gateway cities that draw an international clientele.  In addition, we operate 2 Bergdorf Goodman stores in landmark locations on Fifth Avenue in New York City. We also operate more than 40 Last Call by Neiman Marcus off-price stores that cater to a value oriented, yet fashion minded customer.  Our upscale eCommerce and direct-to-consumer division includes NeimanMarcus.com, BergdorfGoodman.com Horchow.com, LastCall.com, and CUSP.com.  Every day each of our 15,000 NMG associates works towards the goal of enabling our customer to shop any of our brands "anytime, anywhere, and on any device." Whether the merchandise we sell, the customer service we offer, or our investments in technology, everything we do is to enhance the customer experience across all channels and brands.

DESCRIPTION

The Receiving Associate supports the Assistant Store Manager, Operations by executing the shipping/receiving of merchandise.  Supports the omnichannel approach providing a seamless shopping experience to both the online and in store customer.

• Receive various trucks and process incoming merchandise in an efficient, and organized manner

• Process store receipts to be floor ready:  hung, sensored and ticketed appropriately

• Identify damaged/defective and misrouted merchandise and claim within corporate guidelines

• Process MOS/RTV repairs for inventory control

• Communicate with appropriate division regarding shipment delays and errors

• Assist with inventory balances of shipped merchandise

• Process and send COM merchandise for return by appropriate division

• Work closely with Store Management and Associates to fulfill customer orders and transfers in a timely manner

• Box merchandise and package for shipment with appropriate outbound paperwork

• Field calls from customer service on order changes including address changes, cancellations, and customer issues

• Serve as a liaison between the online fulfillment center and store operations

• Follow all safety procedures on the dock and in all other work areas

• Perform other duties as required