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Project Manager

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Information Technology
💼
Corporate

NEIMAN MARCUS GROUP

Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG’s brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and BergdorfGoodman.com, catering to loyal luxury customers globally. NMG also owns five Last Call stores and Horchow.com, an e-commerce site that offers premium furniture and home decor.

As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.

Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG’s goal is to offer customers a seamless experience across its stores, online, and remote digital selling.

NMG’s priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few.

As part of NMG’s Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being “All Heart.” NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.

NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love – love for customers, love for associates, and love for brand partners.

 

 

This Scrum Project Manager will have day-to-day responsibility for managing complex Merchandising and Corporate programs to completion. Applying a scrum framework, you will coordinate and lead the activities of multiple cross-functional teams to accelerate delivery of concurrent customer enrichment programs. In performing this role, the SPM will be expected to leverage their prior knowledge and experience and also serve as a coach, helping NMG Product teams staffed with cross functional team members.

 

The ideal candidate will be highly motivated to embrace the servant leadership role and derive satisfaction as their team becomes progressively more proficient with project execution leveraging scrum principles. They will be expected to employ an appropriate level of planning and provide the right balance of agility and predictability.

 

This is a project leadership role; however, the most successful candidate will also possess an exceptional customer-facing presence, where their years spent developing crystal clear communication plans appropriate for all levels of the organization will be on display. The breadth of their assignments will involve working closely with the technical team at the task level, and then being able to quickly pivot and provide summarized progress updates to the senior leadership team. Having a calm demeanor and possessing high levels of confidence when interacting directly with all levels of the organization are imperative.

 

 

 

 

PRIMARY RESPONSIBILITIES

 

  • Release Planning and Sprint Tracking – Participate in estimation process around use case sizing and align sprint/release planning to team capacity; ensure adherence to industry standard of two to four weeks for Sprint delivery; organize and lead project status and working meetings; prepare and distribute burndown charts to track velocity progress; manage risks and issues and correct deviations from plans.
  • Team Management – Assist in team development while holding teams accountable for their commitments; schedule and encourage participation in all Scrum ceremonies from Daily Standups to Showcase presentations; strive to remove roadblocks and leverage organizational resources to improve capacity for project work.
  • Product Owner Support – Support Product Owner in managing customer expectations around project deliverables; manage stakeholder communications with appropriate level of detail; participate in definition and implementation of an effective system of project governance, as required.
  • Scrum Framework and Continuous Improvement – Apply well-defined scrum principles designed to shorten delivery time horizon and deliver value in increments of one month or less; champion ongoing process improvement initiatives that implement agile best practices; conduct release Retrospectives that encourage full team participation and incorporate feedback designed to improve team satisfaction and velocity.
  • Team Building – promote empowerment of the team and ensure that each team member is fully engaged in the project and making a meaningful contribution; encourage a sustainable pace with high-levels of quality for the team; assume very active role in mentoring and developing team members.

 

 

ESSENTIAL ABILITIES, SKILLS AND EXPERIENCE

 

  • A minimum of 3 years experience with Scrum Frameworks and Agile Deployment methodologies in a customer-facing production environment. This includes working with the QA and Release Management team to help develop test strategies and ensure all appropriate sign-offs are received and conform to a highly disciplined release management strategy.
  • Large scale IT project experience using Agile in combination with traditional waterfall methodologies.
  • Detail-oriented, with strong organizational skills, able to work under deadlines in a changing environment, and ability to manage and prioritize multiple projects simultaneously.
  • Deep financial acumen, with proven experience managing large capital projects that include labor, hardware and software; experience managing vendor SOW contract deliverables to ensure they are met; experience in the negotiation and establishment of new software, hardware and services contracts.   
  • Proven leadership skills, ability to prioritize, communicate clearly, a consistent track record of delivery, and an obsession about the customer experience.
  • Ability to interact with executives, managers, subject matter experts, and product owners in matrix structure of product management team.
  • Strong knowledge and understanding of the retail domain with the ability to establish/maintain high levels of stakeholder trust and confidence; prior experience leading product, item enrichment and master data transformation efforts strongly preferred.

PERSONAL CHARACTERISTICS

 

The ideal candidate will possess the following performance and personal characteristics:

  • Strong leadership skills with the ability to influence effectively without direct authority, balancing between competing priorities while remaining flexible and creative.
  • Outstanding written and verbal communication skills with the ability to work up, down and across organizational levels.
  • Strong business acumen, operations and problem-solving skills, along with the ability to assess current practices, identify opportunities for improvement, build consensus and drive the implementation of related changes.
  • Excellent executive presence and a track record of success working closely with the C-Suite.
  • Flexible nature with good sense of humor who looks to establish strong working relationships and enjoys being part of team of like-minded individuals

EDUCATION & TRAINING

 

A Bachelor’s degree in Business Administration, Management Information Systems or a related discipline is required.

 

One or more Agile Certification required (CSM, PSM, SSM etc.)

LOCATION

Corporate office based in Irving, TX.  Position is eligible to be remote from select city and states 

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Los Angeles and San Francisco Applicants: Neiman Marcus will consider for employment qualified applicants with criminal history as required by applicable law.
If you have a disability under the Americans with Disabilities Act or similar law, and you need assistance in accessing our Career Center or wish to discuss potential accommodations related to applying for employment at our Company, please contact ApplicantSupport@NeimanMarcus.com.
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