For our ADA-friendly site, please click here

Project Lead - Monarch

📁
E-Commerce
💼
Bergdorf Goodman
Thanks for your interest in the Project Lead - Monarch position. Unfortunately this position has been closed but you can search our 985 open jobs by clicking here.

Project Lead:

The individual in this role will act as the representative and liaison for BG during a 2-year transformative project.  The Project Lead will serve as a liaison between cross functional teams to drive effective, timely solutions that fulfill both strategic and operational needs

 

Responsibilities:

  • Act as central liaison across buying, planning and web operations to ensure key stakeholder’s priorities are captured
  • Act as brand representative in all design and review sessions for new warehouse and order management systems
  • Capture all relevant information in sessions, distill key takeaways and communicate the most relevant information back to key stakeholders
  • Identify areas where BG has unique business or strategic needs and ensure to communicate these needs when relevant decisions are being made
  • Research best practices in customer experience across fulfillment experience including: checkout, order confirmation, in-transit communication, delivery and returns
  • Understand customer facing capabilities of new systems and communicate a recommendation as to how to leverage these capabilities to deliver on best practices in customer experience

 

Experience:

  • Project lead or project management experience
  • Highly organized and detailed
  • Comfortable working in high-paced environments
  • Comfortable speaking up in a room – asking questions and voicing constructive input
  • A passion for exceptional customer experiences and a deep understanding of how customers are transacting digitally today
  • Preferred order logistics and supply chain experience

Previous Job Searches

My Profile

Create and manage profiles for future opportunities.

Go to Profile

My Submissions

Track your opportunities.

My Submissions

Los Angeles and San Francisco Applicants: Neiman Marcus will consider for employment qualified applicants with criminal history as required by applicable law.
We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please reach out to us at ApplicantSupport@NeimanMarcus.com.
To listen to an audio clip of this information, click HERE.