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Personalization Manager

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Advertising/Marketing/Public Relations
💼
Corporate
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COMPANY OVERVIEW
For over a century, Neiman Marcus Group has served the unique needs of our discerning customers by staying true to the principles of our founders:  to be the premier omni-channel retailer of luxury and fashion merchandise dedicated to providing superior service and a distinctive shopping experience in our stores and on our websites. Neiman Marcus Group is comprised of the Specialty Retail Stores division, which includes Neiman Marcus and Bergdorf Goodman, and our international brand, mytheresa.com.  Our portfolio of brands offers the finest luxury and fashion apparel, accessories, jewelry, beauty, and home décor. The Company operates more than 40 Neiman Marcus full-line stores in the most affluent markets across the United States, including U.S. gateway cities that draw an international clientele.  In addition, we operate 2 Bergdorf Goodman stores in landmark locations on Fifth Avenue in New York City. We also operate more than 40 Last Call by Neiman Marcus off-price stores that cater to a value oriented, yet fashion minded customer.  Our upscale eCommerce and direct-to-consumer division includes NeimanMarcus.com, BergdorfGoodman.com Horchow.com, LastCall.com, and CUSP.com.  Every day each of our 15,000 NMG associates works towards the goal of enabling our customer to shop any of our brands "anytime, anywhere, and on any device." Whether the merchandise we sell, the customer service we offer, or our investments in technology, everything we do is to enhance the customer experience across all channels and brands.
 
 
Job Summary
We are looking for a strategic, data-driven marketer to join a dynamic team that will drive our business forward! The personalization manager will be responsible for leveraging data and insights to develop and rapidly executing personalization and marketing strategies that maximize engagement, retention and lifetime value. They will be a key member of an agile team that will rapidly develop and execute new personalized customer experiences to new and existing customers across online, mobile, email, and print. This includes developing relevant, real-time behavioral triggers that will delight our customers and drive engagement and sales for our business.
 
Job Requirements
  • Must have 4+ years of experience with Omni channel marketing, brand or agency experience
  • Strong tactical problem-solving, proven cross-functional leadership, and a bias for action.
  • Prior exposure to agile operating models and cross- functional teams is a plus
  • CRM tools and any other personalized digital tools
  • Strong project management with the ability to manage, implement and analyze various initiatives in a fast-paced environment
  • Great organizational and interpersonal skills with the ability to disseminate ideas and finding to all levels including stakeholders
  • Creative, analytical and thoughtful thinker
  • MBA a plus

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Los Angeles and San Francisco Applicants: Neiman Marcus will consider for employment qualified applicants with criminal history as required by applicable law.
If you have a disability under the Americans with Disabilities Act or similar law, and you need assistance in accessing our Career Center or wish to discuss potential accommodations related to applying for employment at our Company, please contact ApplicantSupport@NeimanMarcus.com.
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