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Online Beauty Product Specialist

📁
Call Center/Customer Service
💼
Call Centers

Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG’s brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and BergdorfGoodman.com, catering to loyal luxury customers globally. NMG also owns five Last Call stores and Horchow.com, an e-commerce site that offers premium furniture and home decor.

 

 

 

 Job Summary:

The Beauty Product Specialist will achieve established retail sales goals, build brand awareness, create and maintain long-term relationships through follow-up and attention to customer needs. This position utilizes outstanding customer service and organizational skills to ensure the customers will experience superior standards of service.

Key Performance Elements:

The Beauty Product Specialist will be accountable for the following Neiman Marcus employee guidelines and will report progress to NMD management. Established goals will be accomplished through the Specialist's personal sales productivity, execution of Clienteling Program and Marketing Plan while providing extensive product knowledge to Neiman Marcus and Bergdorf Goodman customers.

 

Job Responsibilities:

  • Becomes thoroughly knowledgeable on brand. Knows the detailed history, process of creation, ingredients selected/used, and the factual information on each product.
  • Consistently discovers and learns about other brands sold throughout NM as well as in the industry.
  • Answers customer inquiries, evaluates and determines true customer needs.
  • Engages in Live Chat communication with customers.
  • Creates and sends email blasts to approved brand database from Marketing.
  • Builds and maintains a Client Book detailing client product purchases, which is used for follow up or to target specific client groups.  
  • Sends thank you notes and samples consistently. Follows up on samples, via phone or email, within 15 business days.
  • Sends weekly reports to NMD Manager and Vendor.
  • Places customer orders and communicates with vendor and buying team on the processing of samples and testers for business needs.
  • Independently resolves internal and external customer questions/concerns on product and/or website issues for their brand.
  • Ensures timely and accurate completion of all administrative work.

Requirements:

  • Professional and enthusiastic team player, with a demonstrated commitment to selling beauty and customer service.
  • Ability to remain calm and customer focused during challenging communications.
  • Strong communication skills, someone who can speak about beauty trends with authority.
  • 5 years’ experience in the Beauty and Cosmetics Industry.
  • Experience in a sales environment as a Product Specialist, Business Manager, or Counter Manager preferred.
  • Ability to communicate professionally with corporate merchants and vendor partners regarding business needs.
  • PC competency in a Windows environment with emphasis on Advanced Excel formatting and PowerPoint.
  • High School Diploma / equivalency required.
  • Ability to achieve competing, deadline-driven priorities.
  • Experience in a customer service / sales or contact center environment a plus.
  • Weekend and Holiday availability.
  • Flexible, detail oriented and able to multi-task with little or no direction.

 

 

 

 

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Los Angeles and San Francisco Applicants: Neiman Marcus will consider for employment qualified applicants with criminal history as required by applicable law.
If you have a disability under the Americans with Disabilities Act or similar law, and you need assistance in accessing our Career Center or wish to discuss potential accommodations related to applying for employment at our Company, please contact ApplicantSupport@NeimanMarcus.com.
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