Manager, Training Programs

Responsibilities & Duties

• Leads projects through the design and development lifecycle, manages the development of instructional materials; Designs and develops new learning programs in support of NMS critical business capabilities
• Write and support creation of in-person, or digital, learning programs, including training decks, documents, and videos to optimize delivery method and associate retention.
• Work with external vendors on content creation to support a variety of training needs and delivery types.
• Become functional expert as well as support administrative needs on digital training platform capabilities to inform content execution.
• Develop training materials for piloted programs, use feedback and assessments to inform future content creation needs.
• Maintain training document library to ensure materials are up to date, published, and archived appropriately.
• Partner in intake requests with Training and Initiatives team to create holistic training calendar.
• We are all one-team. Collaborate and participate across the Training, Retail Initiative teams to contribute to initiatives as needed.

Qualifications

• 4-6 years of relevant experience, luxury retail fashion experience preferred
• Experience in instructional design, assessing needs, performance measurement, training delivery, and training evaluation preferred
• 4-year degree in Business, Human Resources, Learning and Development, or related field preferred
• History of building, leading, motivating, and coaching teams to achieve objectives
• Ability to autonomously prioritize and execute
• Previous experience navigating complex business problems, collaborating with leads across corporate functions, presenting at the executive level, working with corporate business partners, and leading cross-functional large-scale initiatives
• Excellent oral and written communication skills
• Strong attention to detail
• “Win together” mentality
• Excellent presentational skills
• Experience with a Learning Management System and Logistics processes
• Proficient with MS Office Product Suite, specifically Excel and PowerPoint
• Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds
• Associates must be willing to work a flexible schedule based on business needs, which will include evenings, weekends, and holidays
• Travel may be required, up to 10%