Manager, Change Management
RESPONSIBILITIES:
- Provides change management services including impact assessments, stakeholder engagement, change plans, business readiness and adoption, to client groups as needed to support large change efforts
- Collaborates with internal clients to assess change impacts and make recommendations to address priority needs (engagement, communications, and training)
- Ensures that change management objectives are aligned with business strategies and are consistently executed
- Collaborates with other team members on various projects
- Builds relationships and teams collaboratively across the NM Stores team and other cross functional and/or project teams in planning, designing and executing change support solutions and programming
- Participates in development, modification and support of core retail projects including systems, processes, and tools (such as performance management, process optimization, technology implementations, etc.)
- Evaluates change management and communications effectiveness and impact on business (e.g., Measures ROI on business impact through formalized metrics and reporting)
- Develops detailed project plans, leads project implementations, and evaluates project results (project management experience)
- May partner with vendors or external consultants to build communications and/or training solutions
COMMUNICATION RESPONSIBILITIES INCLUDE:
- Provides communications services including developing plans, creating messaging, writing content, and communications deployment through various channels as needed to support large change efforts in a retail stores environment
- Leads and executes communications plan design and development (both technical and soft skills), delivery, and assessment of value added
- Collaborates with internal clients to assess communications needs and make recommendations to address priority needs
- Identifies communications opportunities, and acts as point of contact for communications within project work streams.
- Experience in using multiple tools and channels for creating and deploying communications content and tracking usage and effectiveness by resource
- Administers all communications related activities for change management plans
QUALIFICATIONS:
- 5-7 years change management and communications related experience.
- Excellent consultation and assessment skills, with demonstrated ability to interact with various levels of stakeholders.
- Knowledge of and experience in organizational change, employee transition, organization design, and culture change theories, models, and techniques.
- Change management certification preferred (PROSCI, etc.).
- Training design experience; Familiar with training approaches in a retail environment with both stores and corporate audiences.
- Demonstrated ability to work with various training methods and channels and experience creating multi-faceted training plans.
- Communications design experience; Familiar with communications approaches in a retail environment with both stores and corporate audiences.
- Demonstrated ability to work with various communications tools and channels and experience creating multi-faceted communications plans.
- Demonstrates technical proficiency as well as advanced software skills (e.g. Microsoft Office, web conferencing applications, and authoring software similar to Adobe Captivate/Storyline). Sharepoint admin experience a plus.
- Excellent verbal and written communication and presentation design skills.
- Strong teamwork skills and ability to work productively across NMG brands
- Strong work ethic with the ability to work well under pressure and multi-task
- Must be professional, energetic, self-motivated, and have a positive attitude
- Excellent interpersonal skills and demonstrated ability in working with senior executives
- Excellent planning and organization skills
- Strong attention to detail; strong quality assurance skills
- Retail experience is preferred.
- Some travel may be required
- Bachelor's degree from an accredited university in Education, Training, HR, OD or a related field preferred